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HiloRain
Participant
February 16, 2018
Answered

Layers don't update

  • February 16, 2018
  • 12 replies
  • 11541 views

I've come across this issue lately and I have no idea how to fix it. I have experienced on my old MacBook Pro and my new and improved MacBook. When I'm working with layers Photoshop has stopped updating the appearance of the file when I turn on/off layers, use healing brush or clone brush. I have to zoom in or out for the screen to refresh to show me the current state.

Has anyone else experienced this problem? Any solutions?

    This topic has been closed for replies.
    Correct answer MediaManDan

    That's great!  Yes I do have RightFont installed and it's v4.5.

    I'll update to 4.7 right now and report back.

    Thanks for not giving up on this!

    12 replies

    A
    atomiccherry
    Participating Frequently
    March 15, 2018

    I have RighFont installed as well. Just updated to 4.7 but problem persists if RightFont is activated.

    M
    MediaManDan
    Participating Frequently
    March 15, 2018

    clbutler69, it kind of feels like Pete should get the Correct Answer points but nonetheless it's your thread and I'm curious if you had RightFont installed too?

    Pete.Green
    Adobe Employee
    Pete.Green
    March 15, 2018

    No sweat Daniel, I'm not at all worried about points, just that the correct answer answers the thread. Your response works just as well.

    Thanks for the thought, however.

    Cheers,

    PG

    Pete.Green
    Adobe Employee
    Pete.Green
    March 15, 2018

    New information seems to be pointing at RightFont​​ perhaps causing this.

    Do y'all, on this thread, have RightFont installed?

    If so, try updating to 4.7 or later to see if that resolves it for you.

    Let me know how it goes.

    Pete

    M
    MediaManDanCorrect answer
    Participating Frequently
    March 15, 2018

    That's great!  Yes I do have RightFont installed and it's v4.5.

    I'll update to 4.7 right now and report back.

    Thanks for not giving up on this!

    M
    MediaManDan
    Participating Frequently
    March 15, 2018

    Sweet mother of…I think we have a winner!

    A couple caveats though.…

    I normally have RightFont open and operating in the background. That does NOT work even with v4.7!

    Here's my exact testing:

    -- Did a couple opens of Photoshop with RightFont 4.5 to confirm that PS was not working.

    -- Updated RightFont to 4.7. Purged my font caches and re-started the Mac.

    -- RightFont 4.7 opened at log-in as normal. Photoshop opened with the expected Get Started screen the first time but failed on each successive attempt.

    -- Closed RightFont. Then I successfully opened Photoshop 8 times and the start-up screen, crawling ants and everything else worked as expected!!

    -- Opened up RightFont again and got the same behavior as before.

    -- Closed RightFont and PS 19.1.2 worked again!

    So it looks like there still is an issue with RightFont. Not having it open means not getting the full auto-activation feature in Adobe apps but I can live without that until they can fix this.

    Would love to hear from other folks on this thread before we start hollering from the rooftops but this is great news after a couple months.

    Thanks again Pete!

    Daniel

    Kat Gilbert
    Kat Gilbert
    Legend
    March 14, 2018

    2013 Mac Pro DOA and new one installed and getting back up to speed- hopefully! From what I gather here it is a Wacom (I have a 24 Cintiq)/Ps issue. Tomorrow I hope to get Ps installed and if I see this issue I will report here. I am still installing many aspects that could effect so later- thanks for the heads up!

    Pete.Green
    Adobe Employee
    Pete.Green
    March 14, 2018

    Hi all,

    Sorry about this bug where Photoshop isn't updating as frequently as it should.

    We're looking into it but don't have a fix quite yet.

    We're tracking this issue here: Photoshop CC 2017: The edited image isn't updated in a window | Photoshop Family Customer Community

    I've also responded there with instructions on how you can help our investigation of a bug fix if you'd like to help out.

    When we have a fix, we'll also be providing that thread with an update, so click the "Me Too" button and Follow so you can be notified of any updates regarding this one.

    Regards,

    Pete

    M
    MediaManDan
    Participating Frequently
    March 14, 2018

    Thanks Pete. We kind of felt like we were on an island here and nobody knew. I guess we should have assumed that if we were having challenges there was another thread somewhere.

    I've already done a ton of trouble-shooting and will go over there and see if any of it applies. (The Get Started screen disappearing is one unusual symptom).

    M
    MediaManDan
    Participating Frequently
    March 14, 2018

    Pete, I just took a peek at the thread you posted.

    It's not very heartening to see that thread was started over a year ago. <{:-o

    D
    DigitalWheelie
    Participating Frequently
    March 14, 2018

    You're very welcome.

    Hope it helps us all (me included)!

    Sadly, I'll believe they'll look into this when they get here.

    That could also just be a matter of keeping up appearances...

    D
    DigitalWheelie
    Participating Frequently
    March 14, 2018

    Maybe someone heard me?

    Ted Kusio on Twitter: ".@Photoshop? When layers don't update, users complain, and @Adobe doesn't fix, it's more like #P…

      R
      Rob16321
      Participating Frequently
      March 14, 2018

      Thank you very much, DigitalWheelie, for posting this bug onto twitter.

      Really astonishing that Adobe folks IMMEDIATELY read it and answered there whereas they haven't given a penny to customers reporting this bug within Adobe's own forums. I do hope they start now what they had to have started weeks ago.

      D
      DigitalWheelie
      Participating Frequently
      March 10, 2018

      I also posted this problem here:
      Layers don't update | Photoshop Family Customer Community

      D
      DigitalWheelie
      Participating Frequently
      March 10, 2018

      I just reinstalled Java and it now seems to work:

      Download Java for OS X 2017-001 - Java for macOS 2017-001 installs the legacy Java 6 runtime for macOS 10.13 High Sierra, macOS 10.12 Sierra, macOS 10.11 El Capitan, macOS 10.10 Yosemite, macOS 10.9 Mavericks, macOS 10.8 Mountain Lion, and macOS 10.7 Lion.

      Can anyone else please double-check?

      I did this because I needed it to run Illustrator CS6, after upgrading to High Sierra.

      M
      MediaManDan
      Participating Frequently
      March 12, 2018

      I just re-installed the Java for OSX engine and it didn't work. And to be honest I don't think it's even needed for the CC versions of Photoshop. Only older CS versions need it.

      As "mydwynter" discovered, re-starting works sometimes but usually not for long.

      A new nVidia driver came out this week-end. I installed that too without success.

      I would like to hear from the folks on this thread what I noticed. When the "Get Started" screen shows up at PS start-up, the app seems to work. When it goes directly to the canvas or displays just a black screen at start-up, the app does not work. I'm not sure what that has to do with our trouble-shooting but I'm just throwing it out.

      Still using PS 18.1.3 until this thing gets fixed.

      R
      Rob16321
      Participating Frequently
      March 13, 2018

      I've been experiencing the very same behavior. Just going back to CC 19.0.0 did help. Starting with 19.1.0, the problem arises.

      There are also several threads in Photoshop Family Customer Community but no solution.

      Sometimes, rebooting might help. But only for a couple of minutes until the problem becomes alive again. What did Adobe's software developers change from 19.0.0 to 19.1.0 which causes just this problem? With 19.1.1. they haven't fixed it yet. That's why I cannot update Photoshop CC though Adobe's panel tells me that an update is available.

      It really is very frustrating. Nobody from Adobe seem to take this bug seriously and find and provide a solution. But we pay for Photoshop CC, every month!

      So, please fix this bug as soon as possible.

      mydwynter
      mydwynter
      Participant
      March 10, 2018

      I've been having this same problem for ages, but thought I had to switch layers to make the layer visibility change. Turns out you're right, if I zoom it works as well. I'm having the crawling ants issue, too. What's more, sometimes everything works fine for days, but then BAM, layers just stop turning on or off. It's as if I'm lulled into a false sense of security, and then a project becomes infected with the bug and only restarts will fix it.

      I'm relieved to have finally found other people with this problem. I couldn't believe I was the only one.

      Each time I update Photoshop I hope the issue will have been solved, but it hasn't. I'm glad to hear that 2017.1.3 is an option if I decide I finally can't take it anymore.

      A
      atomiccherry
      Participating Frequently
      March 10, 2018

      Thought I'd resolved it but seems I'm still having the issue which also includes the marquee 'crawling ants' disappearing (even though still active). The only thing I've found that resolves it for me temporarily is uninstalling and reinstalling Photoshop. The problem seems to clear but always returns. Not sure if it's an internal software issue or due to a conflict with other software I'm running. Haven't really had time this week to test further.

      mydwynter
      mydwynter
      Participant
      March 10, 2018

      I just fixed it by restarting my computer. Now that I know it's legitimately a bug, maybe eventually I'll be able to reproduce it. (Or, at least, maybe one of us will.)

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