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HiloRain
Participant
February 16, 2018
Answered

Layers don't update

  • February 16, 2018
  • 12 replies
  • 11461 views

I've come across this issue lately and I have no idea how to fix it. I have experienced on my old MacBook Pro and my new and improved MacBook. When I'm working with layers Photoshop has stopped updating the appearance of the file when I turn on/off layers, use healing brush or clone brush. I have to zoom in or out for the screen to refresh to show me the current state.

Has anyone else experienced this problem? Any solutions?

    This topic has been closed for replies.
    Correct answer MediaManDan

    That's great!  Yes I do have RightFont installed and it's v4.5.

    I'll update to 4.7 right now and report back.

    Thanks for not giving up on this!

    12 replies

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    DigitalWheelie
    Participating Frequently
    March 6, 2018

    I have a similar problem: 2017 MBP, latest version of Photoshop.

    Sometime layers don't update, which makes Photoshop pretty damn useless.


    Maybe it's time to go back to CS6?

    M
    MediaManDan
    Participating Frequently
    February 16, 2018

    Yes! It's absolutely maddening. I've spent untold hours trouble-shooting video card drivers, Photoshop preferences, Uninstall then re-install PS, turning "Use Graphics Processor" on and off, re-starting untold times. I thought this might be fixed by 19.1.1 but no luck. I can't tell if this is a failing GPU or a Photoshop bug but after the trouble-shooting I'm leaning to the latter.

    Symptoms: Crawling ant selections disappear after making the selection, all changes to any layer doesn't refresh the canvas image OR the thumbnail until I re-size the screen image (zoom in or out). Pasting some layers don't immediately show up.

    — With Photoshop open many other software expecially Safari come to a crawl. (Photoshop is set to use 70% available memory and system memory still has 2-3 GB left)

    I am also on a MBP. (Mid 2012 Retina with GeForce GT 650M and Intel HD Graphics 4000 1536 MB) Switching between the cards makes no difference (nVidia Web Driver vs. Default MacOS driver). If it's not the hardware it has to be software.

    Really looking for some help, Adobe. My work has come to a complete halt. I'll do any tests, trouble-shooting or whatever to get back up.

    Thx

    =====

    This is a list of what I have done in addition to what is mentioned above:

    —Ran a full TechToolPro Hardware test including video memory - Passed

    —Started in Internet Recovery Mode and ran the hardware test - Passed

    —Updated the nVidia drivers twice. Installed the nVidia Web Driver and used it in both web driver and MacOS default driver mode.

    —Trashed Photoshop prefs, uninstalled Photoshop CC 2108, reinstalled Photoshop twice. There have been two version updates during this issue.

    -- Also checked the Apple Service and Support database using my serial number to see if this was one of the bad video cards- no mention of video card even though it is a mid 2012 MBP

    A
    atomiccherry
    Participating Frequently
    March 2, 2018

    I am having the EXACT same problem which started recently. I am on latest Photoshop CC release 19.1.1 using 2018 iMac. Tried several of the "fixes" listed above without any success. I have scoured forums and waited for Adobe support for over an hour with no reply. This is beyond frustrating, making it nearly impossible to work. I am clearly not the only person experiencing this MAJOR bug.

    M
    MediaManDan
    Participating Frequently
    March 2, 2018

    So I spent an hour with an Adobe tech on the phone and got a "partial" solution. Apparently it is a "permissions" issue with Photoshop. We created a new user within the Users & Groups of MacOS and logged in. The issue went away.

    When we logged back into my main user account I also noticed another strange quirk about the start-up screen. It didn't always end up on the proper screen. Sometimes it just opened and went right to the workspace, showing the palettes and canvas…other times it just ended on a black floating screen but none of the details showed up. (such as the "New" & "Open" buttons) When those details showed up, the problems were there too.

    But when the correct start-up screen appeared Photoshop would work correctly. Maybe you could report back if you notice the same issue?

    There seems to be a file or permissions issue that doesn't get removed during the PS uninstall process. That's why creating a new user seems to "solve" it. But we still need some more trouble-shooting to nail it.

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