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Poppleton_Chris_WBD
Participant
October 20, 2025
Question

License Stock image as transparent PNG, But PS saves/updates it as flat JPEG in my PS Library panel

  • October 20, 2025
  • 1 reply
  • 41 views

I have a bunch of Transparent PNG images and when I license them, they update as FLAT JPEGs in my PS Panel and in my document and I can't figure out how to keep them as PNGs. But I can go and download them and I get the choice of JPEG or PNG and they download correctly.  But then I have to drag them all in a update individually. 
I'm not seeing a preference that I can change to make them 'hold' as PNGs. The preview icon shows them as transparent, but says JPEG in the info next to it. 
Thanks for the help.

1 reply

A
Community Manager
AlekeCommunity Manager
Community Manager
October 20, 2025

Hi @Poppleton_Chris_WBD! Welcome to the community!
I tried testing this on my end but couldn’t reproduce the issue. Could you share a few more details, like which version of Photoshop you’re using and whether this only happens with those specific images?
If possible, please include a screenshot of what the images look like originally, or share the affected images so we can test further.
Thanks so much!
Alek

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