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Yasmina27690042uxpq
Participant
October 5, 2024
質問

Lost all my work after my licence ended.

  • October 5, 2024
  • 返信数 1.
  • 221 ビュー

I graduated a few months ago, and the license expired without notice. All of a sudden, my two years of work is gone! I tried getting it back by renewing the subscription, so I could back up my work, but I can't seem to find any of my files. I also have another license, and it would be great if I could move my files to my new account.

このトピックへの返信は締め切られました。

返信数 1

davescm
Community Expert
davescmCommunity Expert
Community Expert
October 5, 2024

Were your files stored on your computer, on drives plugged into your computer, or in the cloud for your, now expired account?

See the link below, referring to what happens to cloud storage when a license expires.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Dave

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
October 5, 2024

 

I graduated a few months ago, and the license expired without notice.

By @Yasmina27690042uxpq

 

In addition to the reply from Dave, most likely your account was terminated by your school when you graduated. Files stored in the Cloud go with the Adobe ID login. You might want to check with the IT department at your school to see whether they can assist.

 

Jane

 

 

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