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felipexa
Participating Frequently
March 10, 2025
Question

Lots of errors and crashes, even closing without error messages

  • March 10, 2025
  • 1 reply
  • 412 views

Over the past month, I have been facing numerous problems with Photoshop (currently on v. 26.4.1).

The problem randomly presents generic errors, informing me that a certain action cannot be performed. I have already seen this error in simple functions, such as using Dodge and Burn, a new gradient layer or creating a text layer.

I have tried everything I know (clearing the preferences, checking for driver updates, Windows system updates, Photoshop itself), I have even uninstalled it, removed all traces and reinstalled it.

Even after this, the errors continue. The most critical point was when I tried to edit the toolbar, the program simply closed, without even displaying any errors.

I have been using PS for countless years, and I have never encountered so many errors. I don't know what to do anymore.

1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
March 10, 2025

Hey, @felipexa. Welcome to the Photoshop Community. I'll need more information to help you figure this out. Please share the system information from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here.

 

I couldn't find crash reports submitted with the account you've signed in to the community with. If you see a crash dialogue, submit it with your Adobe ID. Check here for more steps: https://adobe.ly/3Wpjx0B

 

Also, have you tried using Photoshop (beta)? You can go to Creative Cloud > Apps section > Beta Apps tab.  

Try these steps to get Photoshop to behave as expected:

  • Do you use any plugins? If yes, try and hold the shift key when launching Photoshop to skip loading any plugins. 
  • Try booting the Windows device in Safe Mode with networking to check how Photoshop behaves: https://adobe.ly/43BzvZ3

Let me know how it goes. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

F
felipexaAuthor
Participating Frequently
March 10, 2025

O erro que aparece é como o abaixo.
Era uma camada de ajuste de gradiente e eu estava movendo o ponto central. Aparece a mensagem de erro, quando clico em ok, o programa fecha completamente, sem aparecer a tela do relatório.

The above error is caused even with the program open without plugins.


Regarding using the Beta version, I would not like to use it, as it is potentially unstable.

F
felipexaAuthor
Participating Frequently
March 10, 2025

Sorry. Half of the previous message was sent in my native language.

>The error that appears is like the one below.
>It was a gradient adjustment layer and I was moving the center point. The error message appears, when I click ok, the program closes completely, without the report screen appearing.


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