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Zebra Jamie
Zebra Jamie
Known Participant
March 29, 2020
Question

M: Marquee and Hand tool snapping to corners.

  • March 29, 2020
  • 19 replies
  • 7587 views

Hi Everyone.

 

Just to get this out of the way: I'm running Windows 10 (everything up to date), Photoshop CC 21.1.1, and an Ugee tablet (think poor-man's Cintiq).

 

When I launch photoshop to draw, things work fine for a while, but after about 20 mintes, when I use the hand tool (space, H, or by clicking on the tool) to move to another portion of the artwork, it starts snapping to the upper left. I could try dragging down, and it's even more up and left. If I keep trying to use the hand tool to move my view of the canvas, it ends up looking like this:

 

I've already tried turning on-and-off various swiping, scrolling, and overscrolling settings.

 

If I re-start the program, it works fine...for about 20 minutes, and then we're back to funky snapping. 

 

I noticed other hand-tool errors were solved with the update, but like I said, this version of Photoshop is as up-to-date as possible. I've updated pretty much everything on my computer.

 

Is there something I'm missing? Anyone else struggling with this glitch?

 

[Moderator note: PS-49375]

    19 replies

    Show previous replies
    Z
    Zaemyr
    Participant
    May 31, 2020

    I get the same thing. PS CC is updated to latest version and does it even when Wacom not plugged. So annoying, hard to work without panning. 

    PECourtejoie
    Community Expert
    PECourtejoieCommunity Expert
    Community Expert
    May 23, 2020

    Hi, I see several mentions of 21.1.1, please update to the latest version, as fixes for tablet have been added, in 21.1.2 and 21.1.3: https://helpx.adobe.com/photoshop/kb/known-issues.html#painting-brush

     

    See also this help document if you use a wacom: https://helpx.adobe.com/photoshop/kb/tablet-support-faq-photoshop.html

    xavierl97647946
    xavierl97647946
    Participating Frequently
    May 23, 2020

    I'm having this exact problem too. I have Windows 10, latest version of PS. When I open a file, I'll be able to move around the canvas just fine but randomly I'll move around and it'll snap to off to the side of the canvas and not let me move from there. The navigator box lets me move around but I'd rather figure out how to fix this bug than have to move the canvas only with that box. 

    PECourtejoie
    Community Expert
    PECourtejoieCommunity Expert
    Community Expert
    May 23, 2020

    Hi, is it on  21.1.3? using wintab, or windows ink? which tablet and driver version?

    Oshiekuro
    Oshiekuro
    Participant
    May 16, 2020

    Did anyone solve this yet? 

    I'm having the same problems and I have to restart PS every now and then. My photoshop is up to date and I'm using wacom intuos art pen and touch tablet (been using this for 3 years almost), and I'm working on my laptop (Lenovo Legion Y530-81FV008VFR). Hope this can be fix soon.

    C
    cpgilles
    Inspiring
    May 20, 2020

    I am having the same problem with Photoshop version 21.1.3 and Windows 10 pro 64 bit.  I have to exit and come back in to solve the problem.

      PECourtejoie
      Community Expert
      PECourtejoieCommunity Expert
      Community Expert
      May 23, 2020

      Hello, using which tablet? and which tablet version? this issue is supposed to be fixed in 21.1.2: 

      https://helpx.adobe.com/photoshop/kb/known-issues.html#painting-brush

       

      If you still experience it, please post a thread that mentions top left and 21.1.3 in its title on the https://feedback.photoshop.com site, watched by Adobe staff. Make sure to provide as many relevant details as possible.

      T
      tannerellison
      Participant
      May 11, 2020

      Experiencing the same issue: Hand tool causes the whole canvas to snap up into the corner (mines the upper-righthand corner). It happens when I use spacebar, h, manually select the tool, use the hotkeys programed into my wacom EK controller,  and in every photoshop screen mode. Just noticed it in the last week or so. Restarting PS or my computer temporarily fixes it.

      PS version 21.1.1 20200312.r.121

      Windows 10 pro v.1909 update 18363.815

      Cintiq Pro 24 (non touch) as primary

      Geforce Game Reay Driver 445.87

      blah blah blah really beefy computer with a ton of perf overhead 

      PECourtejoie
      Community Expert
      PECourtejoieCommunity Expert
      Community Expert
      May 23, 2020

      Hello, did you update to 21.1.3? which tablet driver version?

      T
      tannerellison
      Participant
      May 27, 2020

      Heyo, Ive updated all my Adobe products to the latest and also updated my wacom drivers to 6.3.39-1

      Havent seen the issue pop up again, but it was pretty random when it did. I will pop back to this thread if I notice it again.

      Battlefight
      Battlefight
      Participant
      May 9, 2020

      Having the same issue with a similar set-up (cintiq, photoshop 21.1.2).  Has anyone figured anything out?

      M
      matth59247104
      Known Participant
      April 20, 2020

      I am having the same issue. Started about a month ago, fwiw. Current version is 21.1.2, Windows 10 Enterprise, version 1903, using a Cintiq Pro 24 inch (though bug seems screen agnostic). Similar conditions to OP, with the issue starting after about 30 mins of working (maybe related to number of history states?), and reverting to proper function on restart.

      M
      matth59247104
      Known Participant
      April 21, 2020

      Added behavior: The marquee tool will snap from the point of origin to the lower right corner of the document, regardless of the actual dragged selection.

      Video of bug in action here:

      https://vimeo.com/410006137

      D
      dannielle jones
      Participant
      April 18, 2020

      I am having the same exact issue, also when I use the eye dropper tool in aonther PS window, it selects the color and then gives me the same tone in grey. Very Frustrating. 

      PECourtejoie
      Community Expert
      PECourtejoieCommunity Expert
      Community Expert
      May 23, 2020

      Hello, did you update to 21.1.3? which tablet and brand, using windows ink or Wintab?

      mglush
      Community Expert
      mglushCommunity Expert
      Community Expert
      March 29, 2020

      Hi!

      Since I work on a Mac, I am not sure how to solve this issue on Windows. There have been similar problems with the Mac OS and this issue too and it has been an incompatibility with the latest version of PS and Catalina. Have you upgraded your system software lately? Do you have an older version of PS installed that you can test and see if you are having the same issue?

      Michelle

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