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jan rufelt
Participating Frequently
May 20, 2020
Answered

M: Photoshop 21.1.3 freezes when using Adjustments on macOS (Rulers enabled)

  • May 20, 2020
  • 42 replies
  • 25787 views

Hi!

I thought that the problem when using intensity/contrast in adjustments (it is extremly slow to the point I think the computer freezes) was solved by restoring preferences and restoring warning messages, but as it turns out the problem is still there! Turning of the graphic card processor helps maybe a little (one or two times) but then there are other issues such as I can't use the filter "lightning effects". The problem is there wether I work on a big or small file. The only thing I can upgrade on the computer is to the OS Catalina.

Computer :  OS Mojave 10.14.6, iMac (Retina 5K, 27, 2019), processor Intel Core i9, 32 GB DDR4 Ram, 

Radeon Pro 580X 8GB.

Please need help!

/Jan

 

 

{Moderator note: PS-48654

Thread title edited}

    This topic has been closed for replies.
    Correct answer RWSwink
    ADOBE released an upgrade today that fixed this problem. I tested it and it works fine.

    42 replies

    Deadpixels
    Deadpixels
    Known Participant
    February 21, 2022

    This still happens in 23.2.0 and disabling rulers and moving the hue/saturation window outside the window doesn't help. It is horrible and totally blocking my workflow.

     

    Happens with larger files, small files seemed to be fine but this doesn't help.

      PECourtejoie
      Community Expert
      PECourtejoieCommunity Expert
      Community Expert
      February 21, 2022

      Hello, please share your system info, there might be something different in your machine?

      Did you try resetting your preferences? see See: https://helpx.adobe.com/photoshop/using/preferences.html#Manually (this way you can restore them easily does not change your problem)

      Deadpixels
      Deadpixels
      Known Participant
      February 21, 2022

      I updated my Machine to Windows 11 Pro recently.

      Otherwise I'm not sure what kind of system infos are relevant.

      CPU is an AMD Ryzen 9 5950x (had an Intel CPU before ...)

      RAM: 64 GB (which is about twice as much than I had before)

      GPU: 2070 Super

      and lots of HDD space.

       

      Using a Wacom Pen as well (with current driver), but not actively while trying to use that hue/saturation slider.

       

      I'll see if a pref reset helps but don't really believe it will.

      M
      Minkythecat
      Participant
      July 15, 2020

      you need to update to the latest version 21.2.0 everything works perfectly, even on Catalina well done Adobe all sorted, thank you  

      maserati123
      maserati123
      Participant
      July 15, 2020

      Sorry Minky you are mistaken from my perspective we have 6 mac using photoshop users in our studio and the latest update does not solve anything its still slow and lags relly badly..

      Not well done Adobe! not sorted...

        KBB8_24Mamba
        KBB8_24Mamba
        Participant
        October 16, 2020

        Same with me Maserati123.  I have the latest OS (Catalina 10.15.7) and photoshop constantly freezes when I use the saturation adjustmenty.  I lose current work because I have to force quit.  Please, oh please fix this!  This is affecting my wortkflow very negatively.

         

        A
        Anjanaa mm
        Participant
        July 15, 2020

        Hi ,

        I have a problem with my photoshop.

        Am using Mackbook pro i7, OS Catalina 10.15.5
        PS version 21.2.0...
        When I do any action in photoshop it blanks out... I have to zoom in or zoom out to view the artboard. I am facing this issue for the past 2 months. How to rectify this... It is very hard to work this way... 

        B
        Bund josh
        Known Participant
        July 15, 2020
        I had the same issue. I uninstall and then reinstall photoshop without old
        preferences. This is the most important, clean photoshop. The only issue
        was I had to manually update my preferences. Since then I have had no
        problems including a ruler or no ruler etc. Hope this helps.
        --
        Atul Joshi MD, FRCS, MCh(Ortho)
          maserati123
          maserati123
          Participant
          July 15, 2020

          I will try this i think

           

          because the latest upgrade by adobe is not making any difference

           

          thank you and we will see I absolutely hate upgrades on software alwasy always huge problems

          gener7
          Community Expert
          gener7Community Expert
          Community Expert
          June 28, 2020

          The freezing bug has been fixed in v21.2 Please update.

          dp5097
          dp5097
          Participant
          June 30, 2020

          The only version I can find is 21.1.3 Where can I get this 21.2 upgrade.

          B
          Bund josh
          Known Participant
          June 28, 2020

          Hi, 

           I have had the problem despite hiding the ruler, it does freeze the photoshop and then I have shut the computer to restart everything. I have reinstalled photoshop but still the same issue. I use Mac Pro 2019 with 96GB RAM and OS Catalina 10.15.5.

          Need to fix this issue? 

          R
          roscografik
          Participant
          June 18, 2020

          Since 2 month Photoshop constantly crashes and when I force to quit it then freezes my Imac, it can happen with adjustment, with perspective editing or during transformation. I updated to the last version and to Catalina, it's still the same. Really disapointed I'm loosing a lot of professional time, it's absolute not usable … I can not restart my computar 30 times a day.
          Last update didn't changed anything for me

          maximomark
          maximomark
          Participating Frequently
          June 18, 2020

          Well, for me the latetst update of Photoshop fixed my issues with adjustments (MAC OS 10.15.5, Photoshop 21.2.0).

          Even with "rulers on"! ; )

          F
          flakecase
          Participant
          June 16, 2020

          Went to PS2020 because of the plethora of bugs and glitches in CC2019. Working wonderfully for 6 months or better, then today out of the blue, every time I attempted to make an adjustment in Color Balance, the app freezes. No OS updates, no other updates, no other changes to any part of my system that, I'm aware of. Adobe. Sh!t rolls downhill and so does your QC.

          gener7
          Community Expert
          gener7Community Expert
          Community Expert
          June 16, 2020

          It's a well known bug. Instead of doing the Color Balance adjustment from the Image > Adjustment menu, go to the Layer Panel and use the Color Balance adjustment layer from there.

          Mohit Goyal
          Community Manager
          Mohit GoyalCommunity Manager
          Community Manager
          June 16, 2020

          Hi All,

           

          We are happy to announce the release of  Photoshop 21.2.

           

          This update includes the fix for Photoshop 21.1.3: Hue Saturation dialog not responsive

           

          Here's a list of fixed issues in this release: Bug fixes

           

          Let us know if the update resolves the problem for those affected and share your feedback with us.

          Regards,
          Mohit

          alland.byallo
          alland.byallo
          Known Participant
          June 15, 2020

          okay i'm glad i'm not the only one! i've lost so much work because of this bug. first it was just brightness/contrast. then hue/saturation did it too. nightmare. i work with a lot of digital collage so this has been a MAJOR f'ing problem for me. a couple of times a recovered PSD was available, but definitely not every time. really rough.

          M
          mindfulwebsolutions
          Participant
          June 14, 2020

          Is there a fix for this yet? I need both rulers and hue/sat at all times. Why is this still going on??

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