Mac Photoshop Generative Fill Error - We've encountered an issue and can't complete your request

Forum|Forum|7 months ago
September 9, 2025
2 replies
133 views

Mac Photoshop Generative Fill Error We've encountered an issue and can't complete your request

macOS

D

Dash108Author

Participant

Just tried in on the web and its working fine, just on the local Mac machine.

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Aleke

Community Manager

Hi @Dash108, thanks for the update!

Quick question, are you using a VPN by any chance? Or if you're on a work computer, do you have any app management software running in the background?

It might also help to reset your Photoshop preferences. Here's a quick guide on how to do that:
https://adobe.ly/487UDbC

Let me know if that helps!

Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*

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Dash108Author

Participant

@Aleke our NOC said Adobe is not using our proxy seems lke there was a change in March or April of last year. I put in a ticket E001615512 and they said its was going to be fixed with the next major update 26.X. This is only hapenning on Macs.

Sameer K

Community Manager

Hey, @Dash108. Welcome to the Photoshop Community. I reviewed the account you used to log in and found an active Enterprise subscription.

If an IT team manages the device, ensure all the Adobe Network endpoints are whitelisted: https://adobe.ly/3STmkgaYou can also try using Photoshop Web (https://adobe.ly/3WkhVFm) on a different/alternate device & internet network to rule out that it is a network issue.

Let me know how it goes. Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

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