MacOS Photoshop 2020 - File -> "Import from iPhone or iPad"

Forum|Forum|6 years ago
November 5, 2019
4 replies
3513 views

How does this new feature in Photoshop 2020 work? I have tested it but nothing happens when I click the menu option. This is not documentet anywhere.

Best Regards,

Goran

This topic has been closed for replies.

Conrad_C

Community Expert

To help clear things up a little…

Import from iPhone or iPad is a feature of macOS/iOS Continuity feature set, so for Import from iPhone or iPad to work, your Mac and iOS devices must meet the requirements for Continuity Camera. What are those requirements? They’re in the Apple document linked below:

Use Continuity Camera on your Mac

For example, your Mac and iOS device must have the right versions of macOS and iOS, and the right things have to be turned on like iCloud, WiFi, and Bluetooth. There are enough requirements that it’s easy to miss one, and if you do, it doesn’t work. So always check against the list in that Apple document.

J

Jon Behari

Participating Frequently

I had this problem too.. I spent an hour of so trying to figure this one out. What this feature doesn't seem to stipulate is that you need your 'bluetooth' on as well as wifi. I turned on my bluetooth and my phone appeared!

Michael J. Hoffman

Community Expert

I've reported this on the Photoshop feedback site. Please go there and add your "Me Too" vote:

https://feedback.photoshop.com/photoshop_family/topics/file-import-from-iphone-or-ipad-not-active

italosan

Community Expert

Please, try to reset preferences.
(To Reset the preferences Close Photoshop. Hold down Shift-Ctrl-Alt (PC) or Shift-cmd-option (Mac) and click the Photoshop icon (or double click if necessary) to start the application. Keep holding the 3 keys down until you see the dialog box and then click ok on the delete preferences warning).

Hope this helps

L

LaurelE

Participant

Sometimes when I have my phone nearby and open, it at least shows up in the options for importing, but is grayed out. But it doesn't always show up! This is so frustrating, because I was really excited to hear about this feature!