Metadata bug

Forum|Forum|3 years ago
December 3, 2022
12 replies
1079 views

Trying this again. This is my attempt to report a bug, as I selected, not start a discussion.

Photoshop version 23.4.1, Windows 11 (same behavior observed in Windows 10)

I have been having a problem where Photoshop does not read nor retain the "Comments" metadata I have added in Windows Explorer. What I mean by it doesn't retain the metadata is that, when I edit and then save the edited image, the previously attached metadata is gone. I am working with thousands of photos of ancestors that note who, what, where, when in the metadata.

I have been referred to Bridge as an alternate to Windows Explorer. In playing around with it, I see that it responds in the same way as Photoshop in numbers 1-3 below. Therefore, the metadata that is already on my image files is not read by Bridge, since it is all in the "Comments" heading in Windows Explorer.

Having not been able to resolve the "Comments" issue, I tried manipulating in different ways to see what metadata Photoshop would read and retain. The following are where the bug I want to report is most relevant:

1) When I add the comments/description I want in the "Description" box in Photoshop, it shows as both "Title" and "Subject" in Windows Explorer, but not "Comments". And, as noted above, Photoshop does not read the metadata in Explorer's "Comments" field.

2) When I add the metadata in Windows Explorer as "Subject", Photoshop does not read nor retain it. If Photoshop is writing to Explorer's "Subject" field, why doesn't it read from that field?

3) When I add the metadata in Windows Explorer to "Title", Photoshop reads it as both "Title" and "Description". If Photoshop writes to Explorer's "Title" field from its own "Description" field, why does it also populate its own "Title" field when reading from Explorer's "Title" field? (Note that this behavior is only observed when the metadata is entered in Explorer. Metadata that appears in Explorer's "Title" field because it was saved from Photoshop, does not do this and only appears in the "Description" field in Photoshop.)