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gcshep
gcshep
Participant
September 1, 2017
Answered

Microsoft Visual C++ Runtime Library

  • September 1, 2017
  • 4 replies
  • 5097 views

Hi I have just install Photoshop CC 2017 and when I start the program I get the following error message.

      Correct answer gcshep

      When I restarted creative cloud it repaired it's self so all is fine now.

      thank you for the input.

      4 replies

      Z
      Ze_Povinho
      Known Participant
      May 12, 2020

      This has to do with the C++ 2013 Version 
      And you should install the 32bit version even if you have Windows 64bit version.
      You can install both versions (32bit and 64bit)  just in case. But the C++ 2013 32bit version (vcredist_x86.exe) was the one that solved the issue.
      Hope this helps.
      https://www.microsoft.com/en-us/download/details.aspx?id=40784

      gcshep
      gcshepAuthorCorrect answer
      Participant
      September 1, 2017

      When I restarted creative cloud it repaired it's self so all is fine now.

      thank you for the input.

      Sheena Kaul
      Community Manager
      Sheena KaulCommunity Manager
      Community Manager
      September 1, 2017

      Moving to Photoshop General Discussion​

      Govardhan.V
      Govardhan.V
      Participating Frequently
      September 1, 2017

      Try uninstalling and reinstalling latest Visual version C++ redistributable packages.

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