могу отправить скрин и видео ошибки

Hi @Alluring_Rocketb569,

Thanks for sharing the screenshot. I can see the error you’re receiving.

Before we make any changes to Photoshop, I’d like to determine whether this is related to Photoshop itself, your Adobe account/services, or the network connection being used.

Could you please let us know what you clicked or were trying to do immediately before this window appeared? If possible, please also upload the short video you mentioned, showing the steps from launching Photoshop until the error appears.

Since you’re using a Teams account, please also confirm whether other Adobe online features in Photoshop are working normally.

One particularly useful test would be:

1. Reproduce the problem once using your normal Internet connection.

2. Connect the same computer to a different network, a mobile phone hotspot is ideal, and repeat exactly the same steps.
3. Try accessing Photoshop on the web: https://adobe.ly/3V0ctcp

Please let me know whether the error appears on both networks or only on your normal connection, or if Photoshop on the web works for you.

Also, if you’re using a VPN, proxy, third-party antivirus, firewall, or web/network security software, please let me know which one you're using. You don’t need to reinstall Photoshop or reset any settings at this stage.

Finally, please go to Help > System Info, then copy and paste the System Info into your reply.

With the reproduction steps, network comparison, and System Info, we should be able to narrow down whether this is a Photoshop/service issue or something preventing Photoshop from reaching the required online service.

Best,
Anshul Saini