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Question

My Creative Libraries NEVER Loads on photoshop

Forum|Forum|1 year ago
December 2, 2024
2 replies
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Yes I am 100% sure both my computer and my software is updated to the latest version.

I can never get Libraries to show up consistently. Sometimes it will load but then if I close the window and open it again I lose it. Very frustrating to depend on it and it doesn't work.

macOS

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Community Expert

Community Expert

Libraries are so fussy. I have this issue occassionally. Try the suggestions from AxelMatt. I also go to my Creative Cloud app to see my files in my libraries. You can drag and drop files in there.

Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist

Community Expert

Community Expert

Try a relogin in the Creative Cliud Client.

Check if there are updates for the CC client are available.

Try resetting the CC App. To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R

Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Do you see your libraries in the CC Client?

Try aloso to reset the preferences of Photoshop as described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

It's recommended to backup your settings before resetting the preferences.

See here: https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI