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defaultktz2tdp1s0i0
Participant
June 4, 2021
Question

My password works to get into Adobe.com, but won't let me in to upgrade Nik

  • June 4, 2021
  • 3 replies
  • 972 views

I purchased a Nik software update yesterday. When I put in the Nik key code, it then asks for my Photoshop password. The password is not accepted. I changed the password. Nope. I restarted my computer. Nope. I chatted with Adobe online support. Nope. Anyone have any other thoughts? 

      3 replies

      P
      prabuddha_chandrasena7441
      Participant
      January 3, 2025

      what is adobe 2021 password

      L
      Lumigraphics
      Legend
      June 4, 2021

      Photoshop doesn't have a password. Can you post screen shots?

      LinSims
      Community Expert
      LinSimsCommunity Expert
      Community Expert
      June 4, 2021

      I'd contact Nik and ask them for help, since it's their program having the issue.

       

      Meantime, let me move this to the Photoshop forum for you, which is the appropriate forum for your question.

      The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

      D
      defaultktz2tdp1s0i0Author
      Participant
      June 4, 2021
      I did contact Nik. They said they don’t ask fir passwords, so it is an Adobe Photoshop issue. Sigh.

      Sent from my iPhone
      TheDigitalDog
      TheDigitalDog
      Inspiring
      June 4, 2021

      Again, there is no Photoshop password. 

      Nik is Nik, if it's asking for something, you need to contact Nik. 

      And yes, a screen capture of what you're seeing would be helpful. 

      Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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