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Participant
April 14, 2013
Answered

MY PHOTOSHOP WON'T OPEN

  • April 14, 2013
  • 52 replies
  • 343998 views

My photoshop will not open at all. I am "renting" the creative suite, and every sonce the second month things have not ben going properly. I need my photoshop

Correct answer jbm007

Can you try using the Creative Cloud cleaner and remove PS.

Reboot the machine and try reinstalling PS.

Use the CC Cleaner Tool for installation issues

52 replies

jennyb51471677
Participant
February 24, 2018

I just purchased PS cloud, used for a week and now can't open. I tried to re-start my MAC. Uninstall (which gives me a message that there are files i have to save, but I closed all files when I last closed PS and also just now through Activity Monitor).

I tried to find how to contact they customer service, but there is only reference to Forum. I am reading Forum links and only seeing posts from people like me that can't find solution for most part.

Should I just unsubscribe?

jbm007
Community Expert
jbm007Community ExpertCorrect answer
Community Expert
February 25, 2018

Can you try using the Creative Cloud cleaner and remove PS.

Reboot the machine and try reinstalling PS.

Use the CC Cleaner Tool for installation issues

jennyb51471677
Participant
February 26, 2018

Thank you, that helped.

Participant
January 21, 2018

Let's just state it like it is... Adobe (bleep)'d up...and they don't care.  People will still buy it anyhow.  Much like Microsoft's garbage, they can screw up all they want.  It's the "corporate standard" so we're all forced to deal with it.  God forbid anyone at Adobe have half a brain and check their own forums.  Why care if thousands of people are pissed is millions are giving you their money?

Participant
November 17, 2017

I had this issue with a leased copy -- frustratingly I could see it open in Task Manager for a hot second and then disappear -- and my solution was to open Adobe Creative Cloud and update Photoshop. So far so good.

Burtskid77
Participant
October 28, 2017

I used to have Photoshop CC and I recently updated my billing information and even though it (in my account) shows that I've paid and the program is installed I can't get Photoshop CC to open.  I have Windows 10.  Please help! 

LunaLucia
Participant
June 21, 2017

1. Go to Finder>Macbook>Downloads>Creative Cloud Installer

2.Run the program and enter any required passwords, etc. etc.

3. Try to run Photoshop again

Worked for me, and this was when none of my Adobe Applications would run!

HaHarkAgain
Participant
June 16, 2017

Try opening it through the creative cloud suite. That worked for me.

(opening it in the creative cloud application contrary to just opening it from desktop)

CorruptedPixl_
Participant
April 26, 2017

So, i ran into the same problem but FIXED IT by going to task manager, and in background processes i closed EVERYTHING that has anything to do with adobe, now it works again.

Participant
April 24, 2017

Please describe in more detail your error, I think I will help you.

youfoundlost
Participating Frequently
March 21, 2017

Hi,

How about you try contacting Adobe Help https://helpx.adobe.com/contact.html they should be able to fix this!

Participant
March 12, 2017

had a similar issue, had a corrupt Host file, but it was the Techinical Support team at adobe who fixed it, one phone call and they connected to my computer and fixed it.