Participant

Answered

MY PHOTOSHOP WON'T OPEN

Forum|Forum|12 years ago
April 14, 2013
52 replies
343918 views

My photoshop will not open at all. I am "renting" the creative suite, and every sonce the second month things have not ben going properly. I need my photoshop

Problem or error

Correct answer jbm007

Can you try using the Creative Cloud cleaner and remove PS.

Reboot the machine and try reinstalling PS.

Use the CC Cleaner Tool for installation issues

Show previous replies

S

sodacraft

Participant

This is just a tad bit old but hopefully this reply can help another. Nothing helped for me: running from file location, ending process (there was no process to end), adding a new task, restarting system, etc

It had been ages since opening creative cloud. After signing in I had discovered PS needed updating and had been missing critical updates

My fix: sign into Creative cloud and update Photoshop. Duh, all this searching, trying this and that and the thing just needed to update.

Markedstar

Participant

Hello, there!

I had the exact same issue!

Turns out there's both a newer and older version of Photoshop on your computer (at least there was for me); the version we're opening is the older version and the computer doesn't want to open it. If you go to the file where the Photoshop app is...

(Right click > open file location) and open the newer version of Photoshop.

J

jmsoostyle

Participating Frequently

I went on the folder and yes I have both folders 2015 and 2017 but the older version is just 78mb so I believe it's not installed.

what you mean by

"(Right click > open file location) and open the newer version of Photoshop."

I tried to open the exe but it gives me the same error

thanks anyway for your info

Markedstar

Participant

Maybe I worded things in a confusing way... Here, let me screenshot this for you.

I searched for my Photoshop program.

Then, when I right click it, it gives me the option to open the file's location. Hit that.

Then I just opened the 2017 version of Photoshop.

If that doesn't work, I noticed someone gave the advice to run it as an administrator. But that is all I did.

Hope this helps!

ForestEye

Participant

Rather than spend a lot of time reading these posts and trying to fix this by yourself, I suggest that anyone having this problem, which I also had recently, simply go to the Adobe website at www.adobe.com and request a chat with a technician. It is a complex problem and difficult to fix by oneself. The computer tech can then set up a remote control of your computer and fix the problem, which for me, as apparently for others, involved corrupted Windows OS files, namely the Microsoft Visual C++ files. It took the Adobe computer tech person about one hour to fix the problem on my computer, which was done by repairing the Microsoft Visual C++ 2012 and 2013 files. He said that these files had probably become corrupted due to Windows Updates.

To get tech support, go to www.adobe.com, select "menu" then "learn and support" then get support/start now, then go to bottom of page and under "contact us" click "start now" and then enter your product name and request the online chat option.

C

caseyd3879485

Participant

I am having the same issue on my MAC. When I try to open photoshop it tells me:

The last time you opened Photoshop it unexpectedly quite while reopening windows. Do you want to try to reopen it's windows again?

I then hit reopen and the program shuts down again and gives me the same message. I shutdown my computer and tried again, I tried task manager and couldn't figure it out? Please help

A

arnarg6505151

Participant

Now i am having an open issue...

I have a CC account but my photoshop wont open... these error message comes up...
Anyone who can help me in this what should i do??

Thanks in advance

jbm007

Community Expert

Go to command prompt and R- click " run as administrator"

A dos window will pop up.

at the prompt type sfc /scannow

This will allow windows to do a system check to see if you have any corrupt system files.

https://support.microsoft.com/en-us/kb/929833

M

mikel90831270

Participant

Windows Resource Protection did not find any integrity violations.

Still will not open photoshop

Mike Lamb

H

howardt65054697

Participating Frequently

I called Adobe a few weeks ago because My Ps was not opening on my Windows 10 machine. It worked when first installed as Photoshop cc 2015. When the 2015.5 update occurred it opened once or twice then stopped. I was on the phone with an Adobe tech for 45 minutes to an hour, while she went through the possible problems. Nothing worked (she had control of my machine). Then at the last second, she did something and it worked. I think even she was surprised. Adobe Bridge CC 2015 stopped working. At that point she said I would get a call from a Higher Authority. That sounded interesting, to say the least. The next day I did, in fact, receive a call from an Adobe tech. He went in and repaired the Microsoft Visual C++ files.That seemed to have everything running and everything is still running.

I am glad to see that Adobe tech help is so responsive, but something is clearly wrong when so many different problems crop up from a release and it takes tech support to go into the individual machine and fix them.These were not the type of fixes that could be intuited or fixed by your average user. Telling users to reinstall or repair files such as MS Visual C++ files is not something most would know how to do. Detailed instructions would be required. Mistakes on the part of the user could be disastrous. That is not acceptable.

Thank you Adobe techs for fixing my machine. Adobe, fix the bugs before release!

jbm007

Community Expert

These were not the type of fixes that could be intuited or fixed by your average user. Telling users to reinstall or repair files such as MS Visual C++ files is not something most would know how to do. Detailed instructions would be required. Mistakes on the part of the user could be disastrous. That is not acceptable.

Thank you Adobe techs for fixing my machine. Adobe, fix the bugs before release!

Since when is repairing Microsoft's C++ files which many many apps require to run on their OS a Adobe bug?

So you are saying they should fix issues that have been created on a customers machine by the customer or by their operating system?

Do you realize the out cry there would be if Adobe started correcting things on your machine so their apps would work properly a machine?

H

howardt65054697

Participating Frequently

" Since when is repairing Microsoft's C++ files which many many apps require

to run on their OS a Adobe bug?"

When the Adobe software does not function on a fully functioning OS.

My pc was running flawlessly before the upgrade. Why did the Adobe upgrade

require anything to be changed on my machine? The 2nd tech seem to know what

the flaw might be. Why did the Adobe software require the change when none

of my other software did? Full beta testing would have uncovered this

problem with the PS and Bridge upgrades

"So you are saying they should fix issues that have been created on a

customers machine by the customer or by their operating system?"

Neither the customer nor the OS caused this problem. Everything else worked

(including Lightroom 5, Photoshop CS4 and Adobe Bridge). I get automatic

updates from Microsoft. The Visual C++ files needed to be repaired - damaged

by the upgrade?

They should make sure that their software does not cripple a functioning

machine so that their own software does not work.

The upgrade was not fully tested.

Again, I am glad the techs knew how to fix it.

sixbytesunder

Participant

I'm having the same issues with Photoshop, Premiere and Media Encoder. I don't use other Adobe programs so I don't know if they're having issues as well.

The only thing that works for me is to end any lingering Adobe tasks in task manager.

I have Windows 10 and CC installed with all latest updates.

jbm007

Community Expert

Which issue are you having exactly?

PS will not open?

PS crashes?

If you have Task manager open does photoshop.exe service start when you click on the icon?

Can you go to the PS icon and right click it.

Select properties and see if you have full permissions to run the app?

H

howardt65054697

Participating Frequently

I have Photoshop CC 2015.5 on a Windows 10 machine. I believe Ps stopped working after the .5 update. I get "application cannot open correctly (0xc000007b) Click OK to close." error message.

This needs to be fixed soon BY ADOBE!! I will be cancelling my subscription if not remedied soon. I'm sure 'm not the only one.

T

tar_1w

Participant

right click on the desktop icon>press "Properties"> click on the compatibility tab>press "Run compatibility troubleshoot">follow the steps (I used the automatic settings>after it is done, press the try to run again button to restart.

Note: Make sure that it has your OS listed when you use the troubleshooting window.
ee45d54af8cea6ac8150a4d1c116691c

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jimp18515410

Participant

I just started having this problem. I have been using Photoshop CC 2015 on Windows 10 for a while. But recently it has not been opening. I am trying all of the methods I find but thought I would mention it here so more people know it is a problem.

jbm007

Community Expert

Go to control panel/administrative tools/event viewer/windows logs/application and find the application error.

"copy details as text" and post them here.

Do you have any third party plugins installed?

B

Biggles007

Participant

I am having the same problem.

I have some plugins for Lightroom, but I don't believe I have anything for Photoshop. Since I can't open photoshop where do I look to make sure?

Here is the event log, it doesn't say much.

Faulting application name: Photoshop.exe, version: 16.1.2.355, time stamp: 0x56961fa0

Faulting module name: Photoshop.exe, version: 16.1.2.355, time stamp: 0x56961fa0

Exception code: 0xc0000005

Fault offset: 0x0000000005333ded

Faulting process id: 0x1bd8

Faulting application start time: 0x01d1668453f648f4

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

Report Id: a6efcc3c-0a33-46cc-87d9-96a228926d19

Faulting package full name:

Faulting package-relative application ID:

Copy Details as Text:

Log Name: Application

Source: Application Error

Date: 2/13/2016 9:31:14 AM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: EvilFX

Description:

Faulting application name: Photoshop.exe, version: 16.1.2.355, time stamp: 0x56961fa0

Faulting module name: Photoshop.exe, version: 16.1.2.355, time stamp: 0x56961fa0

Exception code: 0xc0000005

Fault offset: 0x0000000005333ded

Faulting process id: 0x1bd8

Faulting application start time: 0x01d1668453f648f4

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

Report Id: a6efcc3c-0a33-46cc-87d9-96a228926d19

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Channel>Application</Channel>

<Computer>EvilFX</Computer>

</System>

<Data>Photoshop.exe</Data>

<Data>Photoshop.exe</Data>

<Data>C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe</Data>

<Data>

</Data>

<Data>

</Data>

</EventData>

</Event>

R

ruthb3972503

Participant

I am having this problem have installed and updated and uninstalled and reinstalled but still it wont open

the task manager doesn't seem to show the programme but the cc shows my installations and updates

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