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Participant
April 10, 2016
Answered

My Trial is limited to 7 days, Why?

  • April 10, 2016
  • 25 replies
  • 104317 views

Just loaded the photography trial and it says 7 days only? I am pretty sure I am going to purchase, but would like to take advantage of the full trial,

Thanks

    This topic has been closed for replies.
    Correct answer Pete.Green

    Hi all,

    From time to time we run tests on Adobe.com to help us ensure we are providing the best experience possible for our customers. These tests cover a range of items, including the duration of app trials, and may or may not be presented to all visitors to Adobe.com. We are currently running a number of tests in select countries that are testing for shorter and longer trial duration periods.


    Regards

    Pete

    25 replies

    Terri Stevens
    Legend
    April 14, 2016

    I can see advantages in a longer trial, but a shorter one of 7 days is plain idiotic. For a start business people will generally have weekends off, so its five days for them. Hobbyists will probably get the full 7 days, but they generally start from ground zero and if anything require more time than the existing professionals to evaluate the software. I bet if you publicize the trial in some territories is 7 days there will be a sharp decline in uptake as most people know before starting to use Photoshop that it has a steep learning curve and what is 7 days good for, other than the absolute basics. Most newbies struggle for the first few days as they don't understand configuration, color management or have hardware issues with things like graphics cards . You only need to look at this forum to see evidence of that, so many won't even start using the software properly until day 2 or 3. People aren't stupid and will take advantage of the no quibble money back guarantee and get a three week trial that way. There must be an administrative cost to Adobe for that? I imagine less than 5% of trial users know about doing that so the cost is probably modest, but what if 90% of trial users did it? I really can't see the rationale behind this at all, but can see that it may make some people look at the cracks that exist and drive potential customers in the direction of the pirates. I would suggest Adobe thinks again on this one

    Terri

    Pete.Green
    Community Manager
    Pete.GreenCommunity ManagerCorrect answer
    April 13, 2016

    Hi all,

    From time to time we run tests on Adobe.com to help us ensure we are providing the best experience possible for our customers. These tests cover a range of items, including the duration of app trials, and may or may not be presented to all visitors to Adobe.com. We are currently running a number of tests in select countries that are testing for shorter and longer trial duration periods.


    Regards

    Pete

    Known Participant
    April 14, 2016

    Hello Pete Green, that is good to know. Can you tell us why Adobe Customer Care is telling everyone that trial software is 30 days? There seems to be a disconnect between what your group is doing and what the rest of Adobe is saying. Also why isn't your work publicized so that people are not surprised when they start up a trial and get only 7 days. And if you are testing different length trials why are 7 and 30 the only length we see?

    Terri Stevens
    Legend
    April 12, 2016

    Hi Kerry,

    as the others have said there is no way to reset the number of days left in your trial , but there are a few alternatives

    1) Load Photoshop onto a different computer

    2) Wait a few months and generally Adobe will email you asking you to try it again with a reset copy

    3) And this is what I'd suggest. Use the trial till it expires, then subscribe to the Photographic plan which will require a $10 payment. You can then use the program normally, but providing you cancel the subscription within 14 days of taking it out, Adobe will fully refund your $10. This will give you 20 days including the 6 you have on the trial left. This sounds like a trick but Adobe are aware some people need additional time and are happy to allow you to do things this way. In fact in the past you had up to 28 days to cancel thereby giving you 2 months to evaluate the software. Its not ideal, but its a way, 6 days isn't really sufficient to decide in my opinion.

    Terri

    Known Participant
    April 12, 2016

    This has been happening a LOT lately. I teach students online and they use the "Try" versions. Many of them are reporting that they received 7-day trials. This is terrible. You contact Adobe support and they tell you the trial is 30-days, but that's not the case. Today my students made new Adobe accounts then downloaded and installed Adobe CC then downloaded and installed InDesign and InDesign says it is only good for 7 days. They have never installed or used any Adobe applications prior to today.

    Legend
    April 12, 2016

    Your students can subscribe for a month Or the duration of your course. Free trials have only ever been to decide whether to buy, anything else an unexpected bonus.

    Known Participant
    April 12, 2016

    Hello Test Screen Name, you are right. However Adobe says free trials are 30 days, and now they not, regardless of who, or why, or what. It is false advertising.

    Anyway, it is not possible for students to subscribe at the academic price for one month. You can only get a professional subscription for one month. This is too expensive for low income community college students, and they were promised free software since the college has a lab subscription usable by students who are local, but the remote students have nothing.

    I agree Free Trials are for deciding whether to buy. Most of these students do decide to buy after the intro class. However when someone downloads a 30 day free trial and finds out it is only going to last 7 days they aren't going to buy.

    Peru Bob
    Community Expert
    Community Expert
    April 10, 2016

    It starts from the day you downloaded it.  When was it downloaded?

    Participant
    April 10, 2016

    Hi Bob, and Thanks for the quick response, I started yesterday, says 6 days left...

    Peru Bob
    Community Expert
    Community Expert
    April 10, 2016

    Started it or downloaded it?