Try to reset the preferences to the default settings. Manually removing the preferences files is the most complete method for restoring Photoshop to its default state.
This method ensures all preferences and any user presets which may be causing a problem are not loaded.
Please follow the steps below:
- Quit Photoshop.
- Navigate to the preferences folder of Photoshop.
MacOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
Note: This folder is hidden by default. To access files in the hidden user Library folder see the appropriate links below.
MacOS: How to access hidden user library files.
Windows: Show hidden files and folders in Windows
- Move the entire Adobe Photoshop [Version] Settings folder to a safe place on your drive for a back-up of your settings. Then delete this folder.
- Open Photoshop.
Photoshop creates automatically the appropriate settings folder with the default values.