Need to rollback Photoshop to stable version

Forum|Forum|2 years ago
September 18, 2023
3 replies
292 views

Hi,

I'm running Photoshop on a Mac Studio with the ultra M2 chip and 90 GB of Ram dedicated to Photoshop and suddenly I'm having issues with crashing! That's on top of the trouble I'm having with the screen re-drawing with random rectangular blocks of color or differing values. This happens at random moments, I haven't figured out a pattern. These screen changes furthermore rewrite the file itself and if I am not careful I can save them into my master file which would leave me totally F'ed.

I want to rollback Photoshop to something stable. This is madness. The Adobe engineers are wildly turning out patches that are not sufficently tested. This is not a good model for product development. So Photoshop community (and any Adobe engineers in earshot), what do you recommend? I haven't had much success with this forum, but it seems it's the only thing I've got.

Adobe seems to think my IT department can stand in for their tech support (which as knowledgeable as they are) they definitely cannot.

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Jeff Arola

Community Expert

What version of photoshop and macOS are you using?

It might worth a try to reset the photoshop preferences before going to an older photoshop version.

https://helpx.adobe.com/photoshop/using/preferences.html

M

Manan Joshi

Community Expert

For instructions on how to install the older versions you can check the following help article

https://helpx.adobe.com/in/download-install/using/install-previous-version.html

Do note that you can only install the latest and one prior major version using the Creative Cloud Desktop app, as Adobe supports only these versions. I hope you will find a version in this range that works well for you.

-Manan

kglad

Community Expert

change your cc desktop preferences to show previous versions, then install the previous version.

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

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