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haralds64176918
Known Participant
December 11, 2022
Question

Neural Filter Crash still NOT fixed!

  • December 11, 2022
  • 45 replies
  • 7653 views

Photoshop still crashes constantly when

- immediately when neural filters is selected
- when quitting Photoshop (this problem already occurred with InDesign some time ago and was fixed after the last update) Now the problem also exists in Photoshop since the last update to the latest version. What the heck are you guys always doing at Adobe!!!

 

Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

DOES NOT HELP!


Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

DOES NOT HELP!


Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still crashing?

DOES NOT HELP!

 

I am working on a new Mac Studio Max with the latest OS version.

 

And because this problem occurs platform-independently - on Mac and Windows alike - and has existed for years now, it can't be the operating systems.

I'm curious when Adobe will finally fix this bug so I can finally use Photoshop the way I pay Adobe money for it month after month!

 

45 replies

Participant
June 28, 2024

I was having issues sometimes with the Neural Filters. It will get stuck loading and you can't exit (without closing the program) but I still needed to save my project/image changes. Anyway, I just clicked  "esc" on my keyboard and it closed neural filters and took me back to my regular work. I hope this helps you. I have a Mac Apple chip computer too.  

andreaf15671442
Participant
July 18, 2023

Same here. It all goes fine until version 24.1.1  With more recent ones, crashes immediately when opening neural filters. No clue.

Kevin Stohlmeyer
Community Expert
Community Expert
July 18, 2023

Hi @andreaf15671442 youre posting on an older thread. Can you go to Photoshop Help Menu/System Info and copy/paste details in a reply? Post only once as the system takes time to process the large amount of data.

andreaf15671442
Participant
July 18, 2023

Thank you Kevin! I'm no expert in IT but trying my best. Here's the system info (version 24.1.1) -

Adobe Photoshop Version: 24.1.1 20230112.r.238 4bbfa7a x64
Number of Launches: 5
Operating System: Mac OS 13.4.1
System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2
Physical processor count: 4
Processor speed: 3400 MHz
Built-in memory: 16384 MB
Free memory: 7040 MB
Memory available to Photoshop: 12796 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 6.15.3
SAM SDK Version: 2.0.0-main.1564
ACP.local Status:
- SDK Version: 2.11.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.5.3.1
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 3.91.3
Content Credential Helper Version: 0.5.3
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Touch Bar Property Feedback: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 4.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: AMD Radeon Pro 570
GPUVendor: AMD
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 4,294 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
High DPI Monitor
Main Display
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=25775252 -comment=Photoshop Version: Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a x64

[438 ms]
Start sniffer 2023-07-18 21:53:25
# Photoshop Version: Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a x64
sniffer -baseTimeMS=25775252 -comment=Photoshop Version: Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a x64

{142 ms}
Start platform native
# displays: 1
Display 0
Display: 69946860
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (5,120 2,880)
Physical size: (599.3 340.242)
Pixel size: (0.117051 0.11814)
Dynamic range: (0 1)
Potential dynamic range: (0 2)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=AMD Radeon Pro 570 index=0)

# devices: 1
Device 0
Name: AMD Radeon Pro 570
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 1
69946860
GPU accessible RAM: 4,294 MB
VRAM: 4,294 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{386 ms}

{386 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: 69946860
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (5,120 2,880)
Physical size: (599.3 340.242)
Pixel size: (0.117051 0.11814)
Dynamic range: (0 1)
Potential dynamic range: (0 2)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16915464 index=0)

# devices: 1
Device 0
Name: AMD Radeon Pro 570 OpenGL Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 1
69946860
GPU accessible RAM: 4,096 MB
VRAM: 4,096 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 ATI-4.12.7)
Device version: 2.1 (2.1 ATI-4.12.7)
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16915464
Display mask: 2047
End platform OpenGL
{405 ms}

{405 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: AMD Radeon Pro 570 Compute Engine
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 4,294 MB
VRAM: 4,294 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Apr 15 2023 03:24:15))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: AMD
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 156 GB / s
Compute score: 1,434.27
Device name string: AMD Radeon Pro 570 Compute Engine
Device vendor string: AMD
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{435 ms}

Exit code kExitNormal
End sniffer 2023-07-18 21:53:25
[kStatusNormal, kExitNormal]

[438 ms]
Finish RunAllAPIs

[7627 ms]
Start GetSnifferResult

[7627 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 96040510186760335853
GUIDBucket:
Composite Core (enable_composite_core): on
Composite Core GPU (comp_core_gpu): off
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (enable_doc_graph): off

Application folder: /Applications/Adobe Photoshop 2023/
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 957,1G, 601,0G free
Required Plugins folder: /Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/
Primary Plugins folder: /Applications/Adobe Photoshop 2023/Plug-ins/

Installed components:

dvametadata.framework dvametadata 22.0.0.0
AdobeXMPScript.framework AdobeXMPScript 79.da4a7e5ef 79.da4a7e5ef
libdynamic-napi.framework Torq Native local
ICUUnicode.framework ICUUnicode 13.1.0c6496f
ICUConverter.framework ICUConverter 13.1.0c6496f
AdobeCrashReporter.framework AdobeCrashReporter 10.5.6
boost_system.framework boost_system 22.0.0.0
AdobeACE.framework AdobeACE 5.0.0 79.549b196e2d.
dvanet.framework dvanet 22.0.0.0
AdobeOwl.framework AdobeOwl 5.5.0
mediacoreif.framework mediacoreif 22.0.0.0
dvascripting.framework dvascripting 22.0.0.0
dvaappsupport.framework dvaappsupport 22.0.0.0
AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.0.0 79.a3eed400.
AIDE.framework AIDE 5.0.1 79.510c486b
boost_chrono.framework boost_chrono 22.0.0.0
dynamiclink.framework dynamiclink 22.0.0.0
dvaaccelerate.framework dvaaccelerate 22.0.0.0
dvametadataUI.framework dvametadataUI 22.0.0.0
AdobeARE.framework AdobeARE 2.0.0.1 79.625377
AdobePDFPort.framework AdobePDFPort 3.0.0.1 79.625377
ICUInternationalization.framework ICUInternationalization 13.1.0c6496f
boost_filesystem.framework boost_filesystem 22.0.0.0
AdobeBIB.framework AdobeBIB 4.0.0 79.549b196e2d.
AdobeXMPFiles.framework AdobeXMPFiles 79.da4a7e5ef 79.da4a7e5ef
AdobeLinguistic.framework 14.4.2.353c9a5
dvaplayer.framework dvaplayer 22.0.0.0
filterport.framework filterport 27.0.0.670
PlugPlugOwl.framework PlugPlugOwl 11.5.2.130
libzip.framework libzip 22.0.0.0
AdobeAGM.framework AdobeAGM 7.0.0 79.549b196e2d.
AdobeSVGRE.framework AdobeSVGRE 9.0.0 "BUILDVERSION_HELPER"
AdobePDFL.framework AdobePDFL 17.0.0 79 . 257250c72
dvavulcansupport.framework dvavulcansupport 22.0.0.0
dvacore.framework dvacore 22.0.0.0
aiport.framework aiport 27.0.0.670
AdobePIP.framework AdobePIP 8.2.0.16
AdobePDFSettings.framework AdobePDFSettings 1.7
AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.0.0 79.a3eed400.
dvatransport.framework dvatransport 22.0.0.0
AdobeXMP.framework AdobeXMPCore 79.da4a7e5ef 79.da4a7e5ef
AdobeJP2K.framework AdobeJP2K 4.0.0 79.4b63762
dvaaudiodevice.framework dvaaudiodevice 22.0.0.0
LogSession.framework LogSession 8.2.0.16
PlugPlugExternalObject.framework 11.5.2.130
utest.framework utest 22.0.0.0
AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.bae9a76.
dvametadataapi.framework dvametadataapi 22.0.0.0
WRServices.framework WRServices 17.5.1 17.5.1.0
AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.549b196e2d.
boost_threads.framework boost_threads 22.0.0.0
CloudAILib.framework CloudAILib 27.0.0.670
SPBasic.framework SPBasic 27.0.0.670
AdobeCoolType.framework AdobeCoolType 8.1.1 79.549b196e2d.
boost_regex.framework boost_regex 22.0.0.0
boost_program_options.framework boost_program_options 22.0.0.0
dvamediatypes.framework dvamediatypes 22.0.0.0
AdbePM.framework AdbePM 1
boost_date_time.framework boost_date_time 22.0.0.0
dynamic-torqnative.framework Torq Native local
AdobeMPS.framework AdobeMPS 9.0.0.52128 79.58500c6cc
dvaui.framework dvaui 22.0.0.0
MacMemory.framework MacMemory 27.0.0.670
AILib.framework AILib 27.0.0.670
ICUData.framework ICUData 13.1.0c6496f
dvamarshal.framework dvamarshal 22.0.0.0
aifm.framework aifm 27.0.0.670
Unified Extensibility Platform uxp-6.4.0-3-ec28f9a
UPIC 2.5.0


Required plugins:

Accented Edges 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Adaptive Wide Angle 24.1.1, © 2014-2022 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin”
Angled Strokes 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Average 24.1 © 1993-2022 Adobe. All rights reserved. - from the file “Average.plugin”
Bas Relief 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
BMP 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Camera Raw 15.4.1 (1510), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Camera Raw Filter 15.4.1 (1510), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin”
Chalk & Charcoal 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Charcoal 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Chrome 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Cineon 24.1 © 2002-2022 Adobe. All rights reserved. - from the file “Cineon.plugin”
Clouds 24.1 © 1993-2022 Adobe. All rights reserved. - from the file “Clouds.plugin”
Color Halftone 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Colored Pencil 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Conté Crayon 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Craquelure 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Crop and Straighten Photos 24.1 © 2003-2022 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin”
Crop and Straighten Photos Filter 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Crosshatch 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Crystallize 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Cutout 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Dark Strokes 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
De-Interlace 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Dicom 24.1 © 2003-2022 Adobe. All rights reserved. - from the file “dicom.plugin”
Difference Clouds 24.1 © 1993-2022 Adobe. All rights reserved. - from the file “Clouds.plugin”
Diffuse Glow 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Displace 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Dry Brush 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Entropy 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Export Color Lookup Tables 24.1 © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
Extrude 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
FastCore Routines 24.1 © 1990-2022 Adobe. All rights reserved. - from the file “FastCore.plugin”
Fibers 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Film Grain 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Filter Gallery 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Fresco 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Glass 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Glowing Edges 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Grain 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Graphic Pen 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Halftone Pattern 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Halide Bottlenecks 24.1 © 2022 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin”
HDRMergeUI 24.1, Copyright © 2002-2022 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin”
HSB/HSL 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
IFF Format 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
IGES 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “U3D.plugin”
Ink Outlines 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
JPEG 2000 24.1 © 2001-2022 Adobe. All rights reserved. - from the file “JPEG2000.plugin”
Kurtosis 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Lens Blur 24.1.1, © 2002-2022 Adobe. All rights reserved. - from the file “Lens Blur.plugin”
Lens Correction 24.1.1, © 2002-2022 Adobe. All rights reserved. - from the file “Lens Correct.plugin”
Lens Flare 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Liquify 24.1.1, © 2001-2022 Adobe. All rights reserved. - from the file “Liquify.plugin”
Matlab Operation 24.1 © 1993-2022 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
Maximum 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Mean 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Measurement Core 24.1 © 1993-2022 Adobe. All rights reserved. - from the file “MeasurementCore.plugin”
Median 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Mezzotint 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Minimum 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
MMXCore Routines 24.1 © 1990-2022 Adobe. All rights reserved. - from the file “MMXCore.plugin”
Mosaic Tiles 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Multiprocessor Support 24.1 © 1990-2022 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin”
Neon Glow 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Note Paper 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
NTSC Colors 24.1 © 1993-2022 Adobe. All rights reserved. - from the file “NTSC Colors.plugin”
Ocean Ripple 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
ON1 Resize 2018 Standalone Filter 12.5.2, Copyright © 2018 ON1, Inc. All rights reserved. - from the file “ON1 Resize 2018.plugin”
ON1 Resize Standalone 2018 12.5.2, Copyright © 2018 ON1, Inc. All rights reserved. - from the file “ON1 Resize 2018.plugin”
ON1 Resize Standalone 2018 Engine Automation 12.5.2, Copyright © 2018 ON1, Inc. All rights reserved. - from the file “ON1 Resize 2018.plugin”
ON1 Resize Standalone 2018 Engine Filter 12.5.2, Copyright © 2018 ON1, Inc. All rights reserved. - from the file “ON1 Resize 2018.plugin”
OpenEXR 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Paint Daubs 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Palette Knife 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Patchwork 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Paths to Illustrator 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
PCX 24.1 © 1989-2022 Adobe. All rights reserved. - from the file “PCX.plugin”
Photocopy 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Picture Package Filter 24.1 © 1993-2022 Adobe. All rights reserved. - from the file “ChannelPort.plugin”
Pinch 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Pixar 24.1 © 1989-2022 Adobe. All rights reserved. - from the file “Pixar.plugin”
Plaster 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Plastic Wrap 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Pointillize 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Polar Coordinates 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Portable Bit Map 24.1 © 1989-2022 Adobe. All rights reserved. - from the file “PBM.plugin”
Poster Edges 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
PRC 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “U3D.plugin”
Radial Blur 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Radiance 24.1 © 2003-2022 Adobe. All rights reserved. - from the file “Radiance.plugin”
Range 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Render Color Lookup Grid 24.1 © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin”
Reticulation 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Ripple 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Rough Pastels 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Save for Web 24.1.1, © 1999-2022 Adobe. All rights reserved. - from the file “Save for Web.plugin”
ScriptingSupport 24.1, © 2002-2022 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin”
Shear 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Skewness 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Smart Blur 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Smudge Stick 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Solarize 24.1 © 1993-2022 Adobe. All rights reserved. - from the file “Solarize.plugin”
SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin”
Spatter 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Spherize 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Sponge 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Sprayed Strokes 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Stained Glass 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Stamp 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Standard Deviation 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Substance 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin”
Sumi-e 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Summation 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Targa 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Texturizer 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Tiles 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Torn Edges 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Twirl 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
U3D 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “U3D.plugin”
Underpainting 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Vanishing Point 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “VanishingPoint.plugin”
Variance 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin”
Water Paper 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Watercolor 24.1.1, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin”
Wave 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Wind 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”
Wireless Bitmap 24.1 © 1989-2022 Adobe. All rights reserved. - from the file “WBMP.plugin”
ZigZag 24.1.1, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin”

Optional and third party plugins:

Topaz Photo AI NO VERSION - from the file “/Applications/Adobe Photoshop 2023/Plug-ins/TopazPhotoAI.plugin/”

Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 6.7.0.42 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-6.7.0/"
CDO: 1.141.0
CmdN: 1.18.8
CDP: 1.165.0
Projects: 1.7.0
Loaded at: 569 ms - launch time impact: 645 ms
ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 26.0.0.0 - from the file "Required Folder"
Loaded at: 349889 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 24.0.0.0 - from the file "Required Folder"
Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"
Loaded at: 570 ms - launch time impact: 0 ms
Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder"
Loaded at: 571 ms - launch time impact: 0 ms
Content Credentials (Loaded) 0.34.5.0 - from the file "Required Folder"
Loaded at: 337879 ms - launch time impact: 44 ms
CC Libraries Panel (Prepared) 3.24.22.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_24_22/"
CAPTURE: 2.0.41 STOCK: 4.0.2
Substance 3D (Prepared) 0.1.5.0 - from the file "Required Folder"
Photoshop UXP Export-As (Prepared) 5.8.18.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 3.4.7.0 - from the file "Required Folder"
Loaded at: 349889 ms - launch time impact: 0 ms
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 337880 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 337880 ms - launch time impact: 0 ms
Discover Panel (Loaded) 3.0.0.27 - from the file "Required Folder"
Loaded at: 349901 ms - launch time impact: 0 ms
Neural Filters (Registered) 1.15.0.79 - from the file "Required Folder"
Scan time: 0 ms - entries: 40

Extensions:

Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_24_22/index.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_24_22/extensions/stock-panel-licensing/index.html”
com.adobe.capture.extension 2.0.41 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_24_22/extensions/capture/capture.html”
Zeplin 1.0.0 - from the file “/Users/andreaforlani/Library/Application Support/Adobe/CEP/extensions/io.zeplin.photoshop-panel/index.html”
Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”
Export As 4.8.15 - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_24_22/manager.html”

Installed TWAIN devices: NONE

Participant
December 31, 2022

"I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address. Instructions here: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash."

 

Worth noting that in some cases (in other words literally all of my crashes) you don't get the option to file a crash report. It boots you straight to the desktop immediately and the crash report dialog box never appears. I realise that makes it harder to diagnose the problem, but if it's bad enough that even the crash reporter can't pick up on it, that's reason enough to delve deep into fixing the issue.

 

Either way, it's clear the problem still persists.

haralds64176918
Known Participant
January 12, 2023

 

HeraldOfFire

 

i have sent crash reports to adobe with my email address so many times now that i have lost count. Exactly as described here: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

 

Just today I sent another one.
Why they don't arrive at your end - no idea.

 

NB, colourmanagement
Community Expert
Community Expert
January 12, 2023

Perhaps try a thorough reset of Photoshop preferences? 

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes. 

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files. 

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customize per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS. 

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key. 

  Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note for those on macOS:

Preference preservation is affected by macOS permissions, 

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

 

 

It may even be time to reinstall Photoshop. 

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first. 

(See above about preserving preferences though! Its worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps

neil barstow, colourmanagement net :: adobe forum volunteer

google me "neil barstow colourmanagement" for lots of free articles on colour management

TheDigitalDog
Inspiring
December 29, 2022
quote

Yes, I did that, but unfortunately it doesn't solve the problem. For the sake of clarity, from now on it will only be about Neural Filters. They keep crashing immediately in 24.1 when I select them from the menu.

 


By @haralds64176918

 

Let's try this again: I'll ask if you tried this and the results:

Try logging into another user account (you may need to make one), still crashing? 
Try starting up in Safe mode (hold down Shift Key when booting), still crashing? 
You might want to try running a free utility like Onyx: still crashing? 
https://www.titanium-software.fr/en/onyx.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
NB, colourmanagement
Community Expert
Community Expert
January 12, 2023

@haralds64176918 definitely second @TheDigitalDog  on that advice, especially:

 "You might want to try running a free utility like Onyx: still crashing? " 

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

haralds64176918
Known Participant
December 29, 2022

Yes, I did that, but unfortunately it doesn't solve the problem. For the sake of clarity, from now on it will only be about Neural Filters. They keep crashing immediately in 24.1 when I select them from the menu.

haralds64176918
Known Participant
December 29, 2022

As the title says, Photoshop crashes immediately when I try to select Neural Filters from the filter menu.

 

In PS 23.5.3, the filters work flawlessly. In 24.1 they immediately cause a crash.

 

I have already tried all the suggestions posted on the forums. No solution.

Also the suggestions from Adobe - disable PS preferences GPU performance, etc. do not bring any solution.

Kevin Stohlmeyer
Community Expert
Community Expert
December 29, 2022

@haralds64176918 Have you gone to Apple System Preferences/Security and Privacy and made sure Photoshop is listed and activated under Full Disk Access?

TheDigitalDog
Inspiring
December 29, 2022

You really need to start a new thread on this 'issue' of Libraries since the topic here is: 

Neural Filter Crash.
What I can show you is what I see on 24.1 on my Mac.
IF you start a new post on this topic, then everything here that isn't related to Neural Filter crashing and is related to this newer issue (Libraries) can be merged into that topic. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
haralds64176918
Known Participant
December 29, 2022

haralds64176918
Known Participant
December 29, 2022

Maybe I explained it in a misleading way, but it is not only that the libraries are missing in 24.1, but the menu item "Libraries" is missing in the "Window" menu.

So I can't select the "Libraries" work palette in the "Window" menu at all.

No, I do not save any data to the adobe cloud. It is all stored locally.

PS 23.5.3 has no problems to find the libraries.

TheDigitalDog
Inspiring
December 27, 2022

jebadia wrote: "I'm having the exact same issue and it's mindnumbingly frustrating."

 

Adobe needs the crash logs submitted with the adobe ID/email address; please save and send (See post by Jeffrey Tranberry. Dec 15, 2022).

Of at the very least, post the System Info found in Photoshop under the Help Menu when posting that you have encountered a crash with these filters. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"