Neural Filter Crash still NOT fixed!

Kinda posted this in response to another thread that is now locked and without any useful answers, or at least, none that helped to resolve the issue.

When I first heard of neural filters I was able to load them just fine, though it was less than stable and would sometimes crash while attempting to actually use them. Now, they simply do not even load.

Simply selecting the neural filter option on Photoshop 2023 causes it to crash. Spectacularly. It will automatically close any open files without prompting a save, it doesn't display the crash report window and no logs are created so you can't even check to see WHY it might have crashed.

I'm aware there are other posts on the matter, and some solutions had been mentioned.

1. Reinstalling Photoshop. Tried twice. Doesn't work.

2. Enabling / Disabling GPU in Performance tab. Doesn't work.

3. Enabling / Disabling multithread in Performance tab. Doesn't work.

Another commenter suggested a completely clean install of both the OS and the software. Thanks, but no thanks. Not about to re-install every piece of software on my machine just because one feature on ONE application suddenly decides it doesn't want to work. Literally everything else in Photoshop works just fine, so this issue is limited SOLELY to the neural filters.

Version: 24.1.0

Platform: Windows 10

Specifically, what Libraries are you speaking of, and what are the names and locations (before 'missing')? 

Moving on: 

haralds64176918 "In PS 24.1 the libraries are missing and PS crashes immediately when clicking on Neural Filters".

Let's stick with either the libraries now defined or Neutral Filters. Where did you save the libraries? I can save and open them on 24.1 without any issues. Did you save them locally or on the cloud? Are they indeed .cclibs documents? 

Can you locate the .cclibs documents, can you upload them to something like Dropbox so others can attempt to load them? 

There is no need for Rosetta. 

I hope everyone had a great Christmas holiday.

I'm not sure I understand you correctly. Which libraries? Well, the libraries that you can create yourself in Photoshop, Illustrator and InDesign.

You can generally find them in the menu under : Windows
In the German version they are called Bibiotheken, in the English version libraries.

I have now reinstalled Creative Suite again, but the result is the same as before:

In PS 23.5.3 the libraries are there and neural filters work.

In PS 24.1 the libraries are missing and PS crashes immediately when clicking on Neural Filters.

When I open PS 24.1 with Rosetta, the libraries are there but PS crashes when I click on Neural Filters.

I uninstalled Rosetta to test if it affects the result. But it doesn't help either. The problems with 24.1 remain, but there are also some in 23.5.3, so I reinstalled Rosetta. PS 23.5.3 works.

I still find it strange that PS 24.1 starts without problems the first time after installing Creative Suite. So the libraries are there and neural filters work. If PS is quit and later restarted, the problem is as described above.

Specifically, what Libraries are you speaking of, and what are the names and locations (before 'missing')? 

I have now again deleted everything that has to do with Photoshop. Then I installed only Photoshop 24.1. So there is no other Photoshop installation.

And now I know why I could write recently that Photoshop finally works correctly and without errors. The point is:

When I open Photoshop for the first time after installation, the libraries appear and the filters also work. I can arrange the individual working palettes or leave them as Photoshop shows them to me. The fact is, the libraries are there.

If I quit Photoshop without further image processing and open it again right after, the libraries are gone and when I click on the Neural filters, Photoshop crashes.

No question that a clean install, then all your apps and so on is work. I just did it myself about two months ago when I upgraded to my new Macbook 16” M1. Not because I had issues with any software but more because it was at least six years of not doing so and wanting to clean out years of gunk from multiple hardware and system migrations. I saved gigs of space in the process and while yes, a few days of work slowly installing, testing, working and installing more (and digging up serial numbers), I'm happy I did this. 
This can be a software conflict. It could be hardware (bad RAM as one example). The only way to know is a clean install of Ventura on the M1, then one software product (ACC then PS) to know for sure. Migration Assistant can move the software conflict and you're back to square one.

Again, I don't make the recommendation for a clean OS lightly. I just went through it but glad I did. 

Reinstalling the system costs me a lot of time, since everything else has to be reinstalled as well. By the way, since I've only had the computer for two months, the system is a fresh install.

But I also wonder where the logic is, if it should be a problem with the hardware or the OS, because the PS version 23.5.3 works.

That in the 24.1 the libraries are missing should be due to a problem with the system? When PS is started with Rosetta, the libraries appear.

Couldn't it rather be that Adobe's customization on the M1 doesn't work cleanly?

Ok, maybe I'll do another clean reinstall.

I have already sent a crash log to Adobe again. Am curious what the answer will be.

You must get a crash log to Adobe.

Short of that, the only next step I can think of is a clean install of the OS. Then install only Photoshop and test. If still crashing, it's a hardware issue. 

You can also make a boot disk from an external drive, ideally SSD, and try the same test. Such a drive is helpful for emergency use.

https://www.techtarget.com/searchitchannel/definition/clean-install?amp=1

Sorry, then I don't know why there are no crash logs. I always clicked on "Submit".

I also do not know what is going on here. When i used photoshop yesterday everything seemed to be ok. No crash, libraries are there, neural filters are working.

Today everything is back to the way it was before. Errors are back.

Neural Filter: Crash
Libraries: missing

Only crash after exit does not seem to appear anymore.

Translated with www.DeepL.com/Translator (free version)

I'm still not seeing any crash logs submitted with the adobe ID/email address from either user name.