Neural Filter - Eye Direction - temporarily disabled

Question

Hi there,I have a big problem,I am trying to use Neural Filters on Photoshop, specifically smart portrait with eye direction but every time I do I get this error I attached. I tried log out and in, I tried unistall everything and reinstall, I also tried removing the Neural filter plugin data from the library. Still same problem. Please help because I really need it, fast.

Sameer K · Answer

Hey, ​@agalatoli. Welcome to the Photoshop Community. I'll need more information to help you figure this out. Please share the system information from Photoshop Help > System info > Copy and paste into a text document > upload and attach here.Does this happen only with theSmart Portrait Neural Filters? Does it happen with any specific images you're working on?Try these steps& let me know the outcomes:Try with a different set of images that has an identifiable face of a person.Try to remove & redownload the Neural filter library by going to this location onWindows: %appdata%\Roaming\Adobe\UXP\PluginsStorage\PHSP\27\InternalmacOS:~/Library/ApplicationSupport/Adobe/UXP/PluginsStorage/PHSP/27/Internal/Here, delete the folder called com(.)adobe nfp galleryHead here to learn more:https://adobe.ly/44H5cyCAlso, you can try Photoshop Beta from the Creative Cloud desktop app - the Neural filter models will be downloaded separately.Let me know how it goes. Thanks!Sameer K

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