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Milda3090527497mq
Participant
August 8, 2023
Question

Neural Filter keep crashing Photoshop 2023

  • August 8, 2023
  • 12 replies
  • 1307 views

As soon as I click on "Filter" -> "Neural filters..." the Photoshop app suddenly crashes...

I'm on a Mac mini 2018 with no compatibility issues, GPU UHD Graphics 630 Intel,

 

Adobe Photoshop Version: 24.7.0 20230719.r.643 efe3886 x64

Operating System: Mac OS 13.5.0

System architecture: Intel CPU Family:6,

hysical processor count: 6

Processor speed: 3000 MHz

Built-in memory: 32768 MB

Free memory: 18903 MB Memory available to Photoshop: 28814 MB Memory used by Photoshop

 

 

Any suggestions please?

Thank you in advance

 

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    12 replies

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    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    August 11, 2023

    @Milda3090527497mq 

     

    I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

     

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      August 8, 2023

      Hi @Milda3090527497mq Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

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