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Participant
Nov 20, 2020 12:17 PM UTC
Answered

Neural Filters not downloading (PS 22.0.1)

I have the latest version of PS. Windwos 10 up-to-date.

The new Neural Filters won't download. When I click on the cloud icon, the download starts, but after a few seconds, the counter goes down instead of up (downloaded MB's) all the way to 0 and then stops.
Rebooted PC, Removed the C:\Users\Hans\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\PluginData folder. 

All this makes no difference, beaviour stays the same. Please help!

Thanks

[moderator added Ps version to the subject]

 

double_adobeCorrect answer
Inspiring
Jul 24, 2021 8:39 PM UTC

This worked for me (Windows 10):

1. Go to C:\Users\Username\AppData\Roaming\Adobe\UXP\

2. Delete the PluginsStorage folder.

3. Restart Photoshop.

78 replies

Frank_B
Inspiring
Apr 24, 2024 3:46 AM UTC

.

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Participant
Jan 31, 2024 10:03 AM UTC

i got the same problem and fixed it , here is the solution:
 1- first Go to C/ partion  and make a new folder and name it "TEMP"
2- Then click on windows icon and search for Edit the system environmet variables click on it
3- click "environmet variables" above "apply" word
4- this is the important step! in the system variables box scroll down tell u find "TEMP" and "TMP"

5- double click "TEMP" click browse file click temp then temp then open MAKE SURE THE VARIABLE VALUE IS (C:\TEMP\TEMP)
6-double click "TMP" click browse file click temp then temp then open MAKE SURE THE VARIABLE VALUE IS (C:\TEMP\TEMP)

and it should work just fine.

 

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Participant
Jan 25, 2024 2:27 PM UTC

bonjour

j'ai le même problème sur Mac

les filtres ns telechargent pas

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Participant
Sep 22, 2022 9:46 PM UTC

I solved it in a very simple way. I forgot I had added photoshop to the firewall and it wasn't downloading anything, hahahah

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Participant
Sep 17, 2022 3:45 PM UTC

download

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Participant
Jul 30, 2022 6:05 AM UTC

I have the latest version of PS. Windwos 11 up-to-date.

 

The new Neural Filters won't download. When I click on the cloud icon, the download starts, but after a few seconds, the counter goes down instead of up (downloaded MB's) all the way to 0 and then stops.

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Participant
Jul 4, 2022 1:29 PM UTC

Same problem here , mac mini m1, admin user, mentioned folder does not exist

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Participant
Apr 22, 2022 7:26 PM UTC

tried it. after trying to download, it says filter is unavailable

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alexanderd98507451
Participant
Jun 3, 2022 9:47 AM UTC

Ive the same Problem on an windows enterprise pc with xeon cpu. To delete thefolders was not succesful. The workaround from https://helpx.adobe.com/photoshop/using/neural-filters-feedback.html#Knownissuesandworkarounds does not work!! adobe what are you doing all the day?

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alexanderd98507451
Participant
Jul 6, 2022 6:18 AM UTC

We have install windows complete new, and it doesn't work. Adobe HELP US!!!!!! NOW!!!

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Participant
Apr 2, 2022 1:45 PM UTC

Adobe, how about fixing this already???? It's Apr 2022, and I still have the issue that only a few neural filters work! Why am I paying for this software? Do your job.

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Participant
Mar 19, 2022 8:48 AM UTC

Run photoshop as administrator worked for me

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