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Known Participant
June 9, 2026
Question

Neural Filters Not Loading

  • June 9, 2026
  • 2 replies
  • 26 views

Neural filters are not loading in the current regular version of Photoshop or in the current version of Photoshop Beta.  I tried all of the troubleshooting and fixes suggested online, like disabling and re-enabling the GPU, clearing the cache, re-authenticating my account, uninstalling and re-installing Photoshop, etc.  Nothing worked.  This is relatively new.  Any recommendations on how to fix this or is it a problem for others, too?

    2 replies

    Sameer K
    Community Manager
    Community Manager
    June 24, 2026

    Hey, ​@Devonian. Welcome to the Photoshop Community. Please share more details, and provide the system information from Photoshop Help > System info > Copy and paste into a text document > Upload and attach it here.

     

    Try these things & let me know the outcomes:

    • Try to redownload the Neural filter library by going to this location on
      Windows: %appdata%\Roaming\Adobe\UXP\PluginsStorage\PHSP\27\Internal\com adobe nfp gallery\PluginData
      MacOS: ~/Library/Application Support/Adobe/UXP/PluginsStorage/PHSP/27/Internal/com.adobe.nfp.gallery/PluginData 
    • Head here to learn more: https://adobe.ly/44H5cyC

     

    Let me know how it goes. Thanks!
    Sameer K

    (Type '@' and type my name to mention me when you reply)

    Ged_Traynor
    Community Expert
    Community Expert
    June 9, 2026

    @Devonian is it all the filters or just a particular one, I’ve tried the Style Transfer and JPEG Artefacts Removal and both of them are working on my system with photoshop version 27.7

    DevonianAuthor
    Known Participant
    June 10, 2026

    It is all the neural filters.  When I click Neural Filters in the drop down menu under Filters, I just get an endless spinning wheel indicating the filters are loading.  The only way out is to hit Esc.

     

    It is the same in the standard (ver 27.7) and beta (ver 27.9) versions of Photoshop.