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DarthVidor
Participating Frequently
March 25, 2025
Question

New document templates always resetting in photoshop

  • March 25, 2025
  • 1 reply
  • 474 views

Since last week my photoshop keeps resetting the new document templates, both the ones in the program (Internatonal prints, photo sizes, etc.) and the ones created by me too. Only the default size shoving up in the recent section. None of the others. Not even if I change back to the "Legacy New Document Interface".

I tried to overwrite the "MRU New Doc Sizes" / "New Doc Sizes" files in "...\AppData\Roaming\Adobe\Adobe Photoshop 2024\Adobe Photoshop 2024 Settings\" they aren't resetting but there is no change in the program whatsoever. Please help, because this is a bit frustrating since I used to use several different templates for my prints/photos and art...

    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    March 25, 2025

    Hey, @DarthVidor. Welcome to the Photoshop Community. I'll help you figure this out. 

     

    Before anything else, please try these steps:
    Go to the location of the preference folder below and rename it to backup.

    • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
    • You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
    • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025. old), You can restore these preferences later if you need to.(https://adobe.ly/4860qM9)
    • Restart the computer.

    These changes will give a fresh start to Photoshop as a fresh install. Could you set it up again this time and monitor it to see if the issue happens again?

     

    Let me know how it goes.

    Thanks!

    Sameer K

    (Type '@' and type my name to mention me when you reply)

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    DarthVidorAuthor
    Participating Frequently
    March 26, 2025

    Hey, @Sameer K thanks for the fast reply.

    Unfortunately your suggestion only fixed my problem as I first started photoshop after the fix is applied, right at the next start it is back to the state I mentioned in the first place and again no more new document template shows up. I have to mention that this issue is only present on my old computer, where is no 2025 folder probably because photoshop can't update since there is no GPU support or up to date directx.

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    DarthVidorAuthor
    Participating Frequently
    March 27, 2025

    I've got this "Can't write new document presets file" dialog when I try to close the program once after every try to fix the folder/files or fresh reintall.

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