No funciona el panel de ayuda

Forum|Forum|4 months ago
September 26, 2025
2 replies
400 views

Al pinchar la lupa de arriba a la derecha sale el siguiente error: "Something went wrong"

"Discover panel encountered an error it could not recover from and needs to be reloaded."

Y si pinchas la opción de "Reloaded discover panel.", no hace nada.

Bug

Anshul_Saini

Community Manager

Hi @Joan_Puig Massuet5877,

Thanks for confirming. If the Discover/Help panel still displays “Something went wrong” even after reinstalling, the first thing I recommend is updating Photoshop to the latest version (27.x) using the Creative Cloud desktop app.

Please update and let us know if the problem persists.

If you still encounter the same error after updating, please also share your exact Windows 11 version and whether you’re using any third-party antivirus or firewall software, so we can continue investigating this issue. Additionally, please copy & paste your complete system information from Help > System Info so I can review it further.

Best,

Anshul Saini

A

Anubhav M

Community Manager

Hello @Joan_Puig Massuet5877,

I'm sorry to hear about your experience. Could you confirm the version of the OS/Illustrator installed and whether this started happening after a recent update so we can better assist you?

Also, try reinstalling Illustrator and running it under Safe Mode (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Anubhav

J

Joan_Puig Massuet5877Author

Participant

Versión 26.11 para windows 11 pro

HARSHIKA_VERMA

Community Manager

Hi Joan_Puig Massuet5877

Thank you for reaching out. It looks like you're sharing the version of the Photoshop app. Is that the application you're having trouble with, or is it InDesign?

You may try reinstalling the application you're having trouble with. Let us know how it goes.

We will try our best to help.

Thanks,
Harshika

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