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Participant
July 10, 2025
Question

not able to open file in photoshop app

  • July 10, 2025
  • 2 replies
  • 89 views
i have ps in my desktop, but the file menu says to get desktop app

2 replies

Kevin Stohlmeyer
Community Expert
Community Expert
July 10, 2025

@default45105765fmt07f are you a paid subscriber with an active account? If not the app will ask you to purchase the desktop app. 

Ged_Traynor
Community Expert
Community Expert
July 10, 2025

@default45105765fmt07f you need to provide more detailed information, what version of Photoshop and operating system are you using, computer system specs etc, can you post a screenshot of the error you're getting