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adelehache
Participant
November 2, 2025
Question

nouvelle version PS se bloque

  • November 2, 2025
  • 2 replies
  • 87 views

bjr

depuis que j'ai chargé la  nouvelle version de PHotoshop, elle se bloque.

2 replies

AxelMatt
Community Expert
Community Expert
November 3, 2025

In a first step you should try to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

It's recommended to backup the settings before resetting the preferences. Please see here:

https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

 

If this doesn't help check your system if it's up-to-date. Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

 

Please also provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
Claire H.
Community Manager
Community Manager
November 14, 2025

Hi @adelehache, I'm just checking in to see if the suggestion helped or if you are still running into this issue? Let us know how things are going. Happy to keep troubleshooting with you if needed. Thanks! ^CH

JR Boulay
Community Expert
Community Expert
November 2, 2025

Bonjour

 

Quel est votre système et quelle est sa version ?

Quel est le numéro de la "nouvelle version" ?

Quelle est votre question ?

Acrobate du PDF, InDesigner et Photoshopographe