Skip to main content
peterlovelock
peterlovelock
Inspiring
January 18, 2026
Answered

Numerous failed ACC upload attempts.

  • January 18, 2026
  • 2 replies
  • 71 views

Hi,

A few days ago I was unable to access the Photoshop on my laptop.

Following online Adobe advise I removed my ACC & have been trying to upload a new version, many many times without success for various reasons. Error code 50, Relaunch, missing or damaged etc etc. Even the suggested link "www.adobe.com/go/adobecreativecloudapp" isn't successful.

All help gratefully received.

Thanks.

Correct answer jane-e

@peterlovelock 

 

If you tried the four steps for Error Code 50, then you might uninstall first, then use the cleaner tool.

 

Another option is to contact Adobe Customer Care via Chat. They can log into your computer. Type "agent" to get a human.

 

Do not reply to PMs purporting to be Adobe.

 

[19 seconds after the previous reply]

 

Jane

2 replies

jane-e
Community Expert
jane-eCommunity ExpertCorrect answer
Community Expert
January 18, 2026

@peterlovelock 

 

If you tried the four steps for Error Code 50, then you might uninstall first, then use the cleaner tool.

 

Another option is to contact Adobe Customer Care via Chat. They can log into your computer. Type "agent" to get a human.

 

Do not reply to PMs purporting to be Adobe.

 

[19 seconds after the previous reply]

 

Jane

    V
    VinX
    January 18, 2026

    Try usinjg the Adobe Creative Cloud Cleaner Tool and then reinstal 

    Firefly Community Gallery
    Adobe Firefly

    Remix with Firefly Community Gallery

    Thousands of free creations to fall in love with and remix in Firefly.

    Explore now
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices