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alexb32518807
alexb32518807
Known Participant
July 3, 2023
Question

online only files not opening

  • July 3, 2023
  • 1 reply
  • 267 views

lately when i try opening files that are onine only on creative cloud, the system can't seem to open them, i already updated my graphics card and I'm connected to the internt. However whenever I try to open a file that isin't avialbe offline it gives me a loading screen but stops. even when i open the creative cloud file folders it dosen't seem to open up

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    1 reply

    Ranjisha Sengupta
    Ranjisha Sengupta
    Legend
    July 6, 2023

    Hi @alexb32518807 

     

    I hear your concerns and want you to know I'm here to support you. 

    Can you tell us if you are not able to open Photoshop cloud document files or any file in Creative Cloud? Have you tried using an alternate network connection? Which version of the application are you using?

     

    Sign out of the Creative Cloud application and then sign back in. This action can help refresh the connection and resolve any temporary authentication issues. Also, ensure you have sufficient storage space on your computer or device. If the storage is nearing capacity, it may affect the ability to open online-only files.

    We're here to help; just need a few more details.

     

    Best,

    Ranjisha

      alexb32518807
      alexb32518807Author
      Known Participant
      July 7, 2023

      Thanks for the reply, now like I mentiond it can't seem to open files that are not avaible online. projects that have the check mark i can safely open and any project on Creative Cloud. my storage capacity is doing fine and I tried resgining like you asked but it didin't do anything

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