Sorry to hear you're experiencing this issue. To help us understand better, could you please share a few details:
Which version of the app are you using?
What device and operating system are you on?
Did the issue start after a recent update?
Are you using a tablet or pen device (like a Wacom)? If so, is the driver up to date?
If you're using Photoshop Desktop and the Zoom tool isn't working as expected with click-and-drag, it might be due to the Scrubby Zoom setting. Here's how to check:
Select the Zoom Tool.
In the top options bar, make sure Scrubby Zoom is enabled.
If it’s unchecked, enable it and try again.
Let us know if that helps or if you're still running into issues — we’ll be happy to assist further!
Unfortunately you haven't given us any detailed description about your problem and no information about your system. Therefore, all proposed solutions are a look into the crystal ball.
Please describe your problem more detailed.
What exactly doesn't work?
What were you trying to do when the error occurred?
What you're already trying to do to solve the issue?
Please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.
My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI