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P: Discover panel does not work, photoshop v26.11

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Dear sir, with the last update in Photoshop, the Discover panel is not working. When i press Ctrl+F or click in the magnifier, a windows shows up with a message telling thar Discover panel doesn't work and need to be reloaded. But if i clik in reload button, it does nothing and the Discover panel continues without working.

I have tried all solutions i ever found in internet as reset preferences, Update graphic card drivers and reinstall photoshop. I am sure thar teh pluggins are not the problem because i haven't installed or updated any plugging in the months, and other photoshop versions worked without any problem.

Could you help me to solve this issue, please?

Thanks

Windows

Sergio_Paez5443

Participant

Adobe releases updates that only damage the software. I have the same problem, even after uninstalling and reinstalling, updating, clearing memory, etc.

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josantgomez

Legend

Lo has dicho ya: revisaste todo lo revisable y no hay solucción. Me sumo, como a otras iguales a esta petición a este ruego educado. Y pienso que deberíamos ser más exigentes en nuestro planteamiento. No es comprensible lo que está sucediendo. Hablamas ya de muchas semanas con el problema y parece extraño que , dados los recursos de Adobe, siga el problema pendiente. Empieza ya a parecer más un problema de mentalidad que de cómo resolver este problema que se manifiesta como técnico.

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Srishti_Bali

Legend

Hi all,

Apologies for the trouble you’ve been experiencing. We’ve just released an update for Photoshop 27.1, which includes several stability fixes and improvements. Please update to the latest version and let us know if the issue still persists.

For more details on this release, you can check the official release notes.

Regards,

Srishti

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A

angelmiguel

Participating Frequently

Tengo la Versión 27.11.00 y no funciona Discover Panel

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R

Rodrigo38905134p8v5

Participant

Have somebody got a solution for this problem? It seems it's a big issue that nobody can solve.

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C

Carmen34899226j4nn

Participant

I still have the same issue and I don't know how to fix it. My version is 27

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josantgomez

Legend

Como públiqué hace algún tiempo, Descubrir no se carga. No es la mejor ayuda, pero, a veces se vuelve imprescindible. Por favor tómense este asunto seriamente. No veo ningún plugin conectado a Photoshop. Por otra parte, como usuario, sé lo que tengo que saber y no más. Pero estoy perdiendo la paciencia.

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kglad

Community Expert

is this a photoshop question ?

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R

Rub�n_V8260

Participant

Hello, the same problem.

I've tried everything too, but the problem persists. Any answers or solutions?

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R

Rub�n_V8260

Participant

@Aleke windows 11. V26.11

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J

JAVIER ALONSO27224698hags

Participant

The same problem here. MacOs Sequoia 15.6.1 and Photoshop 26.11. Option Image > upscale with generative AI doesn't appear in the menu

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josantgomez

Legend

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A

Aleke

Community Manager

Hi @josantgomez, thanks for reaching out!
I’ve merged your post with another user who’s describing the same issue, hopefully we can get to the bottom of it together.
Could you share a few more details, like which version of Photoshop and what operating system you're using? That’ll help us investigate further.
Thanks so much!
Alek

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R

Robertovd

Participant

Windowa 11 > 24H2 > Tengo el mismo problema...😊

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A

Aleke

Community Manager

Hi @Leon_Kingdom, welcome to the community!
I gave it a try on my end, and the Discover panel seems to be working normally. Could you share a screenshot of what you're seeing on your side? Also, if you're using any third-party plugins, it’s a good idea to make sure they’re up to date, sometimes outdated plugins can cause unexpected issues in Photoshop.
Thanks a lot!
Alek

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L

Leon_KingdomAuthor

Participant

Hi @Aleke i´m sure that all the third party plugins are up to date, but i have uninstalled all of them to check it. This is what appears when i press Ctrl+F:

Photoshop was working properly before the last update. I have tried the Beta version and it has the same problem with the Discover Panel. The PC has updated the graphic card drivers (AMD Radeon RX 7800 XT). Could it be this update?. In may laptop, with an Nvidia Graphics card Photoshop works properly with the same plugins installed.

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Leon_KingdomAuthor

Participant

Since the last update to v26.11, the discover panel dones not work. I have discard the plugins, i uninstalled all and the panel does not work, y tried to reinstall Photoshop but it wasn't the solution. I updated all PC drivers, but it remains the same, the discover panel doesn't work.

In my laptop i have the same version with the same config (add-ons, plugins...) and everything works properly. The only diference is the graphic card, Laptop has an nVidia and my PC has an AMD Radeon RX. Maybe the problem could be related to the graphic card, i don't know.

I opened a technical live chat with Adobe Support, and they installed v25.12 version and works properly, then the problem should be related to the last photoshop update. I have to add that the discover panel does not work in the Beta version (v27) too.

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