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P: Information & Discussion regarding the recent Photography Plan changes

Forum|Forum|1 year ago
December 19, 2024
4 replies
1726 views

Hello. I am an Adobe customer. I am using the photographer plan. Monthly payment. I pay US$9.99/month. Now I want to change my payment plan to yearly. To Save up to 33% on your next 12 months.
But when I click the "Update Subscription" button, the system gives an error - "Error: Plan not available
Unable to continue with this plan. Please choose another plan or if you believe you have received this message in error, please contact customer support."
Please help.

Correct answer Ged_Traynor

@Леонид36271559nbym you'll need to contact Adobe support about payment/cancellation issues
Type agent in the chatbot to speak to a real person
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

mikaels71195823

Inspiring

I have tried every way to get a answer on my question, Now I have Creative Cloud Photography-plan 20gb

Will it remain after 15 January 2025? I have no chans to pay for a year in advance, I pay montly, can I still keep Creative Cloud Photography-plan?

Best regards: Micke Seise

davescm

Community Expert

See if the info in this Adobe blog helps (scroll down for new pricing info)

https://blog.adobe.com/en/publish/2024/12/15/all-new-photography-innovations-pricing-updates

The monthly paid plan will remain but with a price increase. There is the option to move to annual paid.

Dave

CShubert

Community Manager

For additional information regarding the recent Photography Plan Changes, please see these Help Documents and blog post:

CCPP 20 GB:
Lr 1 TB:
Blog Post:

Thanks,

Cory - Photoshop Product Manager

Ged_Traynor

Correct answer

Community Expert

@Леонид36271559nbym you'll need to contact Adobe support about payment/cancellation issues
Type agent in the chatbot to speak to a real person
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

Л

Леонид36271559nbymAuthor

Participant

Thanks!

J

judy04

Inspiring

I just tried to renew my Photography plan for a year pain all at once. It said 'if you do this will be $117....' (maybe 119) but when I do it, it says $127... Why and what's right? (Current paid monthly plan was supposed to end today.)

Ged_Traynor

Community Expert

@judy04 you'll need to contact Adobe support about payment issues
Type agent in the chatbot to speak to a real person
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

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