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default5bwx4up2mdsh
Participant
March 11, 2021
Answered

P: Photoshop 22.3.1 freezes when using the Crop Tool

  • March 11, 2021
  • 61 replies
  • 43578 views

Can not crop an image in PS 2021. Whole program freezes.

 

{Moderator note: Edited the thread title, PS-64819}

 

    This topic has been closed for replies.
    Correct answer nikunj.m

    Hi,

     

    We're happy to announce the release of Photoshop 22.4 which should include the fix for this issue. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

     

    For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

     

    Regards,

    Nikunj

    61 replies

    Show previous replies
    mark5612
    mark5612
    Participating Frequently
    April 24, 2021

    Yes, reverting to 22.2 fixes the problem. Shame on you Adobe for not fully testing the latest release!

      L
      Luko3
      Participant
      April 26, 2021

      This worked for me. Reverted to old version. New version (22.3.1) didn't work at all for cropping and froze my computer. I tried the graphics card solution but no change in the issue.

      D
      default5mseni44awzd
      Participating Frequently
      April 26, 2021
      How do you go back to old version 2.3.0 ?? at present I work with the old 2020 version

      Sent from Mail for Windows 10
      P
      Patrycja5CCB
      Participant
      April 24, 2021

      i cannot tick use graphic setting 😞 itss all grey :(O any suggestion?

      Mohit Goyal
      Community Manager
      Mohit GoyalCommunity Manager
      Community Manager
      April 23, 2021

      Hi there,

       

      We're sorry for the crop tool issue. Please make sure the Graphics Processor is turned on in Photoshop preferences. Go to Photoshop> Preferences > Performance tab.

       

      If the Graphics Processor is greyed out in Photoshop preferences then do the following:

       

      • Try updating the Graphics Processor driver from the manufacturer's website.
      • Recreate Photoshop preferences using the steps mentioned here: https://adobe.ly/2Qzc0K3 Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

       

      If none of the above steps worked then, you may roll back to the previous version of Photoshop 22.3 via the Adobe Creative Cloud Desktop app: https://helpx.adobe.com/in/download-install/using/install-previous-version.html

       

      Thanks,

      Mohit 

        Paul Ostrum
        Paul Ostrum
        Known Participant
        April 23, 2021

        I updated the graphics processor and the problem is still there. The box is greyed out.

        D
        default5mseni44awzd
        Participating Frequently
        April 23, 2021
        Same here the problem must be somewhere else.........

        Sent from Mail for Windows 10
        K
        Klaudia5E88
        Participant
        April 23, 2021

        The Same here, but what is funny happened few days before, RAM usage is jumping to 50% level and PS is frozen.

        SYU370
        SYU370
        Participant
        April 23, 2021

        After install the latest update on 2020-04-22, open an image, click the Crop Tool, the program will go to a dead loop no matter the image is a jpeg or a raw. What you have to do it to go to Window's Task Manager, flush the PS CC.Please apply a fix soonest, thanks.

         

         

        {Thread title edited by moderator}

        nikunj.m
        nikunj.m
        Legend
        April 23, 2021

        Hi there,

         

        We're sorry about the trouble with Photoshop while using the crop tool. Please check if the option to Use Graphics Processor is enabled in the preferences of Photoshop by going to Preferences, then the Performance tab.

         

        If the option is not enabled (and not greyed out), try enabling the option to check if that helps.

        If the option is greyed out, please try the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

         

        Let us know if it helps!

        Regards,

        Nikunj

        D
        defaultbqr99qzyfmdg
        Participant
        April 23, 2021

        We have problems with our photoshop. We have uninstalled and reinstalled the program but the problem persists.
        When we select the croptools it freeze and we have to close the program. What do we have to do to fix it.

         

          nikunj.m
          nikunj.m
          Legend
          April 23, 2021

          Hi there,

           

          We're sorry about the trouble with Photoshop while using the crop tool. Please check if the option to Use Graphics Processor is enabled in the preferences of Photoshop by going to Preferences, then the Performance tab.

           

          If the option is not enabled (and not greyed out), try enabling the option to check if that helps.

          If the option is greyed out, please try the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

           

          Let us know if it helps!

          Regards,

          Nikunj

          K
          kinsey1615
          Known Participant
          May 10, 2021

          THAT DOESN'T WORK!  FIX THE SOFTWARE!  YOU KNOW, LIKE V.22.3.1 !!!

            M
            mtartist
            Participant
            April 21, 2021

            Same issue - option to check use graphics processor unavailable - older Nvidia Quadro 410

            D
            dannyb67755090
            Participating Frequently
            April 20, 2021

            I've gone back to 22.3 (instead of 22.3.1) and the crop function is working again...serious bug imo...

              D
              default5mseni44awzd
              Participating Frequently
              April 20, 2021

              Same here,this new version seems to be a disaster,have gone back to the 2020 version which has no problem regarding crop tool,what seems to be the problem ???

              D
              default5mseni44awzd
              Participating Frequently
              April 19, 2021

              Not sure what is going on with my crop tool in the lastest PS.The whole program freezes on and off,it was working fine this afternoon now its dead again,never had a problem with the 2020 version of PS,this 2021 version drives me crazy is there no one who can fix it ????

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