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Participant
March 11, 2021
Answered

P: Photoshop 22.3.1 freezes when using the Crop Tool

  • March 11, 2021
  • 61 replies
  • 43570 views

Can not crop an image in PS 2021. Whole program freezes.

 

{Moderator note: Edited the thread title, PS-64819}

 

    This topic has been closed for replies.
    Correct answer nikunj.m

    Hi,

     

    We're happy to announce the release of Photoshop 22.4 which should include the fix for this issue. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

     

    For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

     

    Regards,

    Nikunj

    61 replies

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    Akash Sharma
    Akash Sharma
    Legend
    March 11, 2021

    Hi there,

     

    Sorry that the Crop tool is crashing Photoshop 2021 v 22.3. That shouldn't be happening, let us make it right.

     

    What is your computer's OS and if you're on a Mac, are you using the one with M1 processor?

     

    Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?
     
    You may also try the steps mentioned here and see how it goes: 

    Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

     

    Thanks,

    Akash

      pookie_fighter
      pookie_fighter
      Participant
      March 12, 2021

      Hi Akash

       

      I am having the same issue also. The problem started yesterday.

      Ive unistalled and reinstalled. No other software has been installed recently.

       

      Intel Core I5

      16 GB RAM

      SSD Drive for Photoshop and System

      Windows 10 with latest updatges (UK)

      Graphics Card: None, internal

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