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P: Photoshop Update 24 Feb 2023: Rulers not visible

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After today's update the rulers and guides are not visible and will not turn on with the crtl R. Anyone else have this issue? How do I fix this?

[Title edited for clarity]

Windows

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M

Marina di Graphicarts

Participant

Con l'aggiornamento Photoshop 2023 non si visualizzano i righelli. Anche andando su visualizza righelli non appaiono

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kglad

Community Expert

Open Photoshop's preferences by clicking on Edit > Preferences > Go to Technology preview, you will find an option labeled as "Deactivate native canvas", check mark it, and then see there should be another option that is labeled as "Use older node of GPU 2016", check mark it and then restart the Photoshop

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

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Emily27128662ykve

Participant

Hi There, I can no longer access the ruler on my photoshop documents after I updated to the new 24.2 version this afternoon. I have use the hot key ctrl+R to attempt to toggle it on and off and nothing happens. It does not work if I go to view > ruler either. Is this happening to anyone else?

Also I have noticed the new version 24.2 is incredibly after I updated it this afternoon. Is this also a bug with the update?

Any help would be apprecited!

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jane-e

Community Expert

@Emily27128662ykve

This is a known issue and the engineers are working on a fix.

Some have reported this works in the interim:

Preferences > Technology previews > enable "Deactivate native canvas"
Also enable "Use older node of GPU 2016"
Relaunch Photoshop

Jane

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A

AtrocitySale

Participating Frequently

Well thanks to all! It was driving me crazy 🙂

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kglad

Community Expert

@AtrocitySale

glad to hear it! (but it's a solution that another user received from adobe support and kindly shared.)

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A

AtrocitySale

Participating Frequently

I was having the same problem! kglad's suggestion worked for me, now I have rulers again.

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kglad

Community Expert

@Rena286788126v4q

Open Photoshop's preferences by clicking on Edit > Preferences > Go to Technology preview, you will find an option labeled as "Deactivate native canvas", check mark it, and then see there should be another option that is labeled as "Use older node of GPU 2016", check mark it and then restart the Photoshop

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kglad

Community Expert

did you skip the gpu 2016 node step?

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Kevin Stohlmeyer

Community Expert

Hi @Fredorigin try going to View>Show Grid and see if the rulers appear. That has been noted to work as well.

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K

Kenny28863341kynm

Participant

Adobe Photoshop version: 24.2.1 20230309.r.358 acd831a x64
OS: Windows 10 64 bit
Version: 10 10.0.19045.2673
System Architecture: Intel CPU Family: 6, Model: 14, Class: 3 Using MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, Hyper-Threading

Description of the problem: Open PS, create a new file, click View - Ruler, the horizontal and vertical rulers cannot be displayed normally, but you can drag out the reference line, the problem of uninstalling and reinstalling the software still exists, how to solve it?

Adobe Photoshop 版本: 24.2.1 20230309.r.358 acd831a x64
操作系统:Windows 10 64 位
版本: 10 10.0.19045.2673
系统结构: Intel CPU 系列: 6，型号: 14，分级: 3 使用 MMX、SSE Integer、SSE FP、SSE2、SSE3、SSE4.1、SSE4.2, AVX, AVX2，超线程
问题描述：打开PS，新建文件，点击视图 - 标尺，横纵标尺无法正常显示，但是可以拖出参考线，软件卸载重装问题依然存在，请问如何解决？

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Video_2023-03-16_004018.zip

jane-e

Community Expert

@Kenny28863341kynm

This is a known issue and the engineers are working on a fix.

Try this:

Preferences > Technology previews > enable "Deactivate native canvas"
Also enable "Use older node of GPU 2016"
Relaunch Photoshop

Jane

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F

Fredorigin

Known Participant

I have the same problem. I checked "Deactivate native canvas" & restared photoshop & the problem persists. I'm using Windows 10 on a dell 5810 workstation.

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R

Rena286788126v4q

Participant

Seit der Version 24.2. macht das Bild nach Strg+R nur einen kleinen Sprung, aber das Lineal bleibt weg. Wann ist mit der Fehlerbehebung zu rechnen? Gibt es eine vorübergehende Lösung? Vielen Dank für gute Tipps.

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