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P: Photoshop v26.9 & 26.10 crash when opening JPEG on Windows

Forum|Forum|5 months ago
August 17, 2025
12 replies
4158 views

Hello, I have a problem with Photoshop: the software systematically crashes as soon as I try to import a JPG file. I've already tried several solutions: Uninstall and reinstall Photoshop, Uninstall Adobe Creative Cloud, Update my graphics drivers, Check my system compatibility (everything is indicated as compatible). Unfortunately, nothing works. Could this problem be with Adobe, or is there another avenue to explore?

{Post translated for discoverability}

Windows

Correct answer nikunj.m

Thanks for the details!

Here are a couple of things that you can try:

1. Try reinstalling the Camera Raw plugin using the link: https://adobe.ly/41y9MPz

2. As per the System info, the Intel drivers are 72 months old. You can try configuring the GPUs to check if that makes a difference. You can check out the steps here: https://adobe.ly/46j4ZEm

Let us know how it goes!
Thanks,
Nikunj

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G

glug45778506

Participant

Hi Guys,

I have been opening jpeg files in photoshop for years and all of a sudden I am not getting an error from photoshop when I try to open one. The error is non descript - it says photoshop has encountered a problem and has to close. I am also finding this happens when i go to preferences for camera raw and filters for camera raw. I can open PSD files no problem. I don't have any plug ins installed. When I view the error report there is a lot of information showing there but I don't know what I am looking at/for.

Any suggestions how I can fix this?

I uninstalled and reinstalled Photoshop yesterday to no avail. I have installed the latest update.

I have sent the error report to photoshop numerous times yesterday but haven't heard anything from them.

Thanks.

jane-e

Community Expert

@glug45778506

I've moved your post from Creative Cloud desktop to the Photoshop forum.

Jane

Sameer K

Community Manager

Hey, @glug45778506. Welcome to the Photoshop Community. Crashes are frustrating. I'll need more information to help you figure this out. Please share the system information from Photoshop Help > System Info > Copy and paste it into a text document > Upload and attach it here.

I couldn't find crash reports submitted with the account you've signed in to the community with. If you see a crash dialogue, submit it with your Adobe ID. Check here for more steps: https://adobe.ly/3Wpjx0B

As a workaround, go to Edit > Preferences > Camera Raw > File Handling > Set All JPEG to open via Camera Raw.

Let me know if this helps.

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

ViviaanAuthor

Participant

{System info added as an attachment by mod}

Viviaan_-_PS_26-9_System_info.txt

Sameer K

Community Manager

Hey, @Viviaan. Welcome to the Photoshop Community. Crashes are frustrating. I can help you figure this out.

Your machine has an Intel UHD Graphics device with dated drivers, and troubleshooting the GPU drivers can be the first step in mitigating the errors you notice. Use the Intel Driver Assistant to auto-detect and update the GPU drivers. Please follow the steps here: https://adobe.ly/4oV7KmK

Apart from you, go to Edit > Preferences > Camera Raw > File Handling > Set All JPEG to open via Camera Raw.

Let me know if this helps.

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

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