Participating Frequently

Answered

P: Program error while opening or creating new document after Photoshop 22.1 update [2020]

Forum|Forum|5 years ago
July 29, 2020
283 replies
253872 views

Since yesterday's update, can´t even open a jpg file. Always says: Could not complete your request because of a program error. I need to work.

{Moderator Note: Edited the thread title, PS-52603}

This topic has been closed for replies.

Correct answer Mohit Goyal

Hi all,

05/20 update: We have resolved another program error issue while dragging assets from libraries to the artboard in Photoshop 22.4.1 update. Could you please update Photoshop to the 22.4.1 version via the Adobe Creative Cloud Desktop app and let us know your feedback.

Here's how you update Photoshop to its latest version: Update Creative Cloud apps

Thanks,

Mohit

Show previous replies

L

LorettaCorbin

Participant

Does not fix issue. The work around is still working. Why am I paying a monthly fee for something that does not work properly?

D

default00pxqfefi34t

Participant

After a recent Mac OS update to Big Sur, Photoshop is giving me the following error message when I attempt to save new changes to an image file in a location where it has already been saved:

Could not save as “filename” because of a program error.

I typically use an action when saving on an external hard drive, but once an image is saved in one location it can not be saved in that same spot in any way without receiving this message.

I have tried turning off the Generator in preferences as well as uninstalling Photoshop and reinstalling. Neither fix solved the problem.

Any help would be appreciated.

-James

{Thread title edited by moderator}

nikunj.m

Legend

Hi,

We're sorry about the trouble with Photoshop. If you select the option to Save As and chnage the name of the file, ar you able to save?

Please go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab. Then select Accessibility from the list to the left and check if you see Photoshop added to the list with a check mark in front of it. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon and navigating to the Applications folder. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility. Once done, restart the Mac and check if it helps.

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

Let us know how it goes!

Regards,

Nikunj

D

defaulty4o65eday8wi

Participant

I'm having the same issue. I have completely reinstalled the latest version of Photoshop and nothing seems to work.

R

rudne

Participant

I am having the same issue on a desktop using an Nvidia NVS510, running the latest drivers from October 2020. Trying to open any file gives the previously mentioned error, but unchecking "Use Graphics Processor" makes things work again. This is just silly that they cannot figure out the underlying issue.

H

hslawecki

Participating Frequently

I tried to fix this on 4 different cards. Palit, MSI, Gainward. Nvidia GTX1660, Radeon R9. Checking, unchcecking, Reseting all setings, deleting all setings. ISDN (It's Still Does Nothing) I thing the problem is somewhere inside PS.

anthonym57652342

Known Participant

I think the Re: Fixed needs revision this is not a fix.
Anthony Maydwell
anthony@maydwell.net | maydwell.co
+61 419 694 844 | +61 8 9454 7412

*I'm sending this message at a time that suits me. I don't expect you to
read, respond to or action it outside of regular working hours.*

Q

quann24115657

Participant

I've seen a Photoshop 22.0.1 on a computer that still had this issue. Had to use this workaround: Edit > Preferences > Performance > untick 'Use Graphics processor'.

S

Stevie L

Inspiring

Just to say that I added an extra Radeon Pro Vega II to my MacPro 2019 today with a Fabric Link bridge between the two. I've had zero problems with Photoshop CC 2021 until I did that, but now that I have it no longer detects the graphic card (checked under preferences/performance and doesn't show up). That's why I'm here. Note that older version fo Photoshop CC (e.g. 2019 and 2020) do detect the bridged graphics cared, as does Lightroom Classic. SO THIS IS NOT FIXED IN PS CC2021 v22.01 for this graphics card configuration. Also tried removing CC2021 and reinstalling (after startup). No difference. Please fix in the next release in the meantime I'm going back to PS 2020!

S

Stevie L

Inspiring

Just to add that I tried removing the sniffer file from the PS CC 2021 app file (after using 'show package contents), which is a known hack for fixing issues with PS not recognising graphics cards. Now PS2021 detects my graphics cards OK. Maybe a useful workaround to consider until Adobe fixes this properly?

I guess this arises as the new functions in CC2021 need more horse-power for graphics acceleration, so perhaps the 'white list' of graphics cards has been updated and there are some errors and ommissions?

D

dermotmoconnor

Participating Frequently

Stevie, I tried removing sniffer but no luck. What do you mean by 'show package contents' - I may have missed that.

I

IAn5E4C

Participant

I am on a 2015 MacBook Pro, and have updated to 22.0.1, however if I click anywhere in the program, try to open the preferences (to disable the graphics processor), or even close Photoshop I get the program error message - often successive error messages that fill up the screen. I have tried all other suggested fixes - where can I go from here?

A

AlanGodsJester

Participant

I have this problem also. Since update 1. Logo on robbom looks blank. 2. cant open any file. 3. cant close Ps. So annoying, this is 4th time. why is this not permenantly fixed. I earn my living with this

1

12038711

Participant

22.0.1 appears to fix the issue without needing to turn off the "use graphics processor" setting. I'm using a 2017 Macbook Pro with Catalina 10.15.7. I can create and save new files as expected.

G

GeorginaRJ

Inspiring

I've just now updated to 22.0.1 - however when I go to Edit>Prefences>Performance, the option to select "Use Graphics Processor" is greyed out so that I can't select this option. It is also not showing any detected Graphics Processor 😞

Kevin Stohlmeyer

Community Expert

What OS are you running? What is your video card? Did you check to make sure it meets the new requirements for Photoshop before upgrading?

G

GeorginaRJ

Inspiring

I'm not sure, haven't been able to work out whether or not my graphics card is sufficent, perhaps you can advise?

glgpu[0].GLVersion="4.0"
glgpu[0].IsIntegratedGLGPU=1
glgpu[0].GLMemoryMB=1792
glgpu[0].GLName="Intel(R) HD Graphics 2500"
glgpu[0].GLVendor="INTEL"
glgpu[0].GLDriverVersion="10.18.10.5161"
glgpu[0].GLDriver="igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll"
glgpu[0].GLDriverDate="20200806000000.000000-000"
glgpu[0].GLRenderer="Intel(R) HD Graphics 2500"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 1.2 "
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=1468
clgpu[0].CLName="Intel(R) HD Graphics 2500"
clgpu[0].CLVendor="INTEL"
clgpu[0].CLBandwidth=1.500000e+10
clgpu[0].CLCompute=32.863398
License Type: Subscription
Serial number: 96040743715625922849

anthonym57652342

Known Participant

Turning off the Graphics Processor stopped the error message but now everything is running too slow to be useful.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded