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Ramón Tecólt
Participating Frequently
July 29, 2020
Answered

P: Program error while opening or creating new document after Photoshop 22.1 update [2020]

  • July 29, 2020
  • 283 replies
  • 253866 views

Since yesterday's update, can´t even open a jpg file. Always says: Could not complete your request because of a program error. I need to work.

{Moderator Note: Edited the thread title, PS-52603}

This topic has been closed for replies.
Correct answer Mohit Goyal

Hi all,

 

05/20 update: We have resolved another program error issue while dragging assets from libraries to the artboard in Photoshop 22.4.1 update. Could you please update Photoshop to the 22.4.1 version via the Adobe Creative Cloud Desktop app and let us know your feedback.

 

Here's how you update Photoshop to its latest version: Update Creative Cloud apps

 

Thanks,

Mohit

283 replies

Participant
March 1, 2021

Bonjour,

Depuis plusieurs jours, je ne peux plus ouvrir Photoshop.

A chaque tentative, le même message d'erreur : "Impossible d'effectuer cette opération en raison d'une erreur du programme" (cf photo ci dessous)

Je pensais qu'une MAJ règlerais le problème ...mais non.

 

Comment règler ce désagrément fort facheux ??

 

Merci pour vos retours.

łukaszz35275447
Known Participant
February 28, 2021

In my case it seems to always be damaged preferences file. This never happened in the past, this never happens in PS 2017 which I also work on, so looks like it's PS itself that's damaging the file. Is hould add, 1-3 years ago I used to have a lot of PC crashes before I changed my PSU. Never had this issue back then. Nowadays my PC almost never crashes and I had this issue several times in last 2 months. It has to be caused by recent versions of  PS.

łukaszz35275447
Known Participant
February 28, 2021

Had this error at least 4 times. First time around 2 months ago, fixed by updating PS. 2nd time few days later, fixed by completely uninstaling and reinstalling Photoshop. 3rd time tomorrow morning, fixed by updating to 22.2. 4th time now. Restarting PC doesn't help. VERY annoying. Meanwhile old good PS 2017 works fine, while having Adobe Preview support and visible grid during warp transform. I swear I only installed the new one, cause 2017 is having tablet support issues with newest windows updates. So, let's reinstall Photoshop AGAIN and hope someone else comes around and makes a proper node based software so I can forget about PS after 15 years of working with it. 

Participant
February 28, 2021

61 THOUSAND people have now looked up this issue.

You have a freaking problem.

 

Participant
February 28, 2021

I am updated to the latest version of Adobe Ps, and I am still getting this error. This is INSANE that this issue has persisted this long and is this common. The premium ammount we all pay for this software and these kinds off show stopping issues is absolutly unacceptable. 
I now cannot even close the program because of a "Program Error".
No creating new, no opening projects, no closing the freaking window.

I've turned off Graphics processing, and it turns on every time I open the program.
I've uninstalled and reinstalled

This is stupid.

I have a RTX 2080 Super
Latest version of Windows 10 (1909 18363.1379)
Latest version of Adobe Ps

Here's the helpful log from the troubleshooting steops

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:

 



Participant
February 27, 2021

Lastest update 22.2  2/2021 occurs this error again. I'am running on a fully gaming rig, graphic card. Everything up-to-date. It's has been almost a month. Thank you

Akash Sharma
Legend
February 28, 2021

Hi there,

 

Sorry that you cannot save your files in Photoshop 22.2 on your computer.

 

What is your operating system version and where are you trying to save your files? Please note that the problem your are facing is a known issue with Photoshop version 22.x and our engineers are working towards a fix.

 

In the meanwhile, would you mind checking the workarounds and troubleshooting steps mentioned in this article https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html#Programerrorwhilesavingfiles and let us know if that helps?

 

Thanks, 

Akash

PsychoticClown
Participant
February 24, 2021

I'm currently having issues when opening documents, closing photoshop itself

Razer Blade 2019 Advanced

Specs:

Rtx 2080

32 Gigs of RAM

Intel Core i7-9750H 

2 TB SSD

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 22.2.0 20210202.r.183 2021/02/02: a176e5849fa
0 address: 0x00007FF7EB6F2056 base: 0x00007FF7E1040000 module name: 'Photoshop.exe'
1 address: 0x00007FF7E9EE99C0 base: 0x00007FF7E1040000 module name: 'Photoshop.exe'
2 address: 0x00007FF7E9EE8F19 base: 0x00007FF7E1040000 module name: 'Photoshop.exe'
3 address: 0x00007FF7E94CB434 base: 0x00007FF7E1040000 module name: 'Photoshop.exe'
4 address: 0x00007FF7E94CB0C1 base: 0x00007FF7E1040000 module name: 'Photoshop.exe'
5 address: 0x00007FF7E94CB2C1 base: 0x00007FF7E1040000 module name: 'Photoshop.exe'
6 address: 0x00007FF7E94CB0E1 base: 0x00007FF7E1040000 module name: 'Photoshop.exe'
7 address: 0x00007FF7E94D445D base: 0x00007FF7E1040000 module name: 'Photoshop.exe'
8 address: 0x00007FF7E9F29F7E base: 0x00007FF7E1040000 module name: 'Photoshop.exe'
9 address: 0x00007FF7E9F2C451 base: 0x00007FF7E1040000 module name: 'Photoshop.exe'
10 address: 0x00007FF7E9F2BF36 base: 0x00007FF7E1040000 module name: 'Photoshop.exe'
11 address: 0x00007FF7E9F06A89 base: 0x00007FF7E1040000 module name: 'Photoshop.exe'
12 address: 0x00007FF7E7BF85F6 base: 0x00007FF7E1040000 module name: 'Photoshop.exe'
13 address: 0x00007FF7E7BF867D base: 0x00007FF7E1040000 module name: 'Photoshop.exe'
14 address: 0x00007FF7E7BECBD8 base: 0x00007FF7E1040000 module name: 'Photoshop.exe'
15 address: 0x00007FF7E7C0198C base: 0x00007FF7E1040000 module name: 'Photoshop.exe'
16 address: 0x00007FF7E7E87AEF base: 0x00007FF7E1040000 module name: 'Photoshop.exe'
17 address: 0x00007FF7E7BEF26B base: 0x00007FF7E1040000 module name: 'Photoshop.exe'
18 address: 0x00007FF7E7E4C372 base: 0x00007FF7E1040000 module name: 'Photoshop.exe'
19 address: 0x00007FFB77C57034 base: 0x00007FFB77C40000 module name: 'KERNEL32.DLL'
20 address: 0x00007FFB79B7D241 base: 0x00007FFB79B30000 module name: 'ntdll.dll'

 

Participant
February 24, 2021

I have problem opening/saving some of my PSDs in v22.2 created in previous versions. The problem is caused by masks in these PSDs. If I remove masks, everything seems to work fine. Also removing masks and recrating them alow me to save PSD file with no error message, but after reopening file error appear again. Newly created PSDs with masks works without issue.

 

For now, i am working in v21.2.5, where it works fine.

February 22, 2021

 

Every time I open photoshop and try to open a photo or create a new one it will say, "Could not complete your request because of a program error." I am on the latest version of photoshop and have tried restarting, resetting my preferences and reinstalling. Restarting does nothing and resetting my preferences and reinstalling only works for the first time I open it again. I am on windows 10.

 
Participant
February 22, 2021

Hi! 

I had the same error and today i updated to version 22.2 and resolved the problem