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Question

P: PS uninstalled itself — plus presets lost

Forum|Forum|3 years ago
January 27, 2023
54 replies
10739 views

When woke my imac this morning (OS 12.6.5) I found Photoshop uninstalled. I'm the only user and my bill is all paid up. My other Adobe software remains intact. It just wasn't there!

I went to the CC home page and it said my other apps were up to date and that I could install PS, as though I never had before. So I did, no problem installing.

HOWEVER, 20 years worth of presets, brushes, macros and actions are all gone. That was a LOT of usability/productivity to have taken away without warning. Is there an easy retreival?

What gives?

macOS

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CShubert

Community Manager

Hi everyone. Wanted to let you know the team is working on this and will update when there is a fix.

Kevin Stohlmeyer

Community Expert

@CrisTDesign does your Creative Cloud desktop app show it's actively syncing?

melissapiccone

Community Expert

Weird - mine did the exact same thing last week or the week before. I was having issues with LR not sintalling and after fixing it, PS was gone but I didn't notice for a few days. I reinstalled - like a new intall had to reset all prefs, etc. Difference is I didn't lose any presets. When you make your own stuff - brushes, actions, etc. make sure you save a copy away from Photoshop. I save all of mine on Drop Box. Then you will have that stuff forever. I don't know how you managed to hold onto 20 years worth without doing it this way.

Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist

D

digital paradise

Inspiring

Same thing happened to me. I started a bug report too.

C

CrisTDesign

Inspiring

@Kevin Stohlmeyersigned out and signed-in again but no library yet. I'll wait few hours to see if they will come back (i hope so, i don't want to prepare from scratch again all the assets i use on daily base). Thanks for your help

Kevin Stohlmeyer

Community Expert

@CrisTDesign I see there were some issues noted on Status.adobe.com related to CC Libraries. Perhaps sign out of assets.adobe.com and sign back in and see if there is anything in your libraries.

C

CrisTDesign

Inspiring

Hi @Kevin Stohlmeyer, yes SYNC enabled and up-to-date it seems, no pending update (except for the apps that i never update immediately), no shared library and correctly signed-in.

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digital paradise

Inspiring

Thanks I meant. Can't figure out why edit button doesn't do anything. It just flashses.

D

digital paradise

Inspiring

Thnaks for confirming Johan.

C

CrisTDesign

Inspiring

Hi there,
since today (until friday everything was ok) i found that my libraries are completely empty on all Apps and also inside the CC Desktop app and also here https://assets.adobe.com/libraries there's nothing of nothing. Of course i didn't delete anything. Where are all my assets ended up? With this "disappearing" i lost hours of working i've done in preparing and archiving assets that i use on daily routine.

Any help is more than wlecome
thanks
Cris

Kevin Stohlmeyer

Community Expert

Hi @CrisTDesign when you go to your CC Desktop app - click the cloud icon. Is your syncing enabled?

Do you have pending updates for Creative Cloud Desktop App.

Is your library shared with anyone else who has edit access?

Are you signed in with the correct User ID and personal/business account?

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