Skip to main content
L
lostamerica
Participating Frequently
January 27, 2023
Question

P: PS uninstalled itself — plus presets lost

  • January 27, 2023
  • 35 replies
  • 10583 views

When woke my imac this morning (OS 12.6.5) I found Photoshop uninstalled. I'm the only user and my bill is all paid up. My other Adobe software remains intact. It just wasn't there!

I went to the CC home page and it said my other apps were up to date and that I could install PS, as though I never had before. So I did, no problem installing.

 

HOWEVER, 20 years worth of presets, brushes, macros and actions are all gone. That was a LOT of usability/productivity to have taken away without warning. Is there an easy retreival?



What gives?

    35 replies

    Show previous replies
    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    May 8, 2023

    @CrisTDesign does your Creative Cloud desktop app show it's actively syncing?

    melissapiccone
    Community Expert
    melissapicconeCommunity Expert
    Community Expert
    May 8, 2023

    Weird - mine did the exact same thing last week or the week before. I was having issues with LR not sintalling and after fixing it, PS was gone but I didn't notice for a few days. I reinstalled - like a new intall had to reset all prefs, etc. Difference is I didn't lose any presets. When you make your own stuff - brushes, actions, etc. make sure you save a copy away from Photoshop. I save all of mine on Drop Box. Then you will have that stuff forever. I don't know how you managed to hold onto 20 years worth without doing it this way. 

    Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist
      D
      digital paradise
      Inspiring
      May 8, 2023

      Same thing happened to me. I started a bug report too.       

      C
      CrisTDesign
      Inspiring
      May 8, 2023

      @Kevin Stohlmeyersigned out and signed-in again but no library yet. I'll wait few hours to see if they will come back (i hope so, i don't want to prepare from scratch again all the assets i use on daily base). Thanks for your help

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      May 8, 2023

      @CrisTDesign I see there were some issues noted on Status.adobe.com related to CC Libraries. Perhaps sign out of assets.adobe.com and sign back in and see if there is anything in your libraries.

      C
      CrisTDesign
      Inspiring
      May 8, 2023

      Hi @Kevin Stohlmeyer, yes SYNC enabled and up-to-date it seems, no pending update (except for the apps that i never update immediately), no shared library and correctly signed-in.

       

       

      D
      digital paradise
      Inspiring
      May 8, 2023

      Thanks I meant. Can't figure out why edit button doesn't do anything. It just flashses.               

      D
      digital paradise
      Inspiring
      May 8, 2023

      Thnaks for confirming Johan.   

      C
      CrisTDesign
      Inspiring
      May 8, 2023

      Hi there,
      since today (until friday everything was ok) i found that my libraries are completely empty on all Apps and also inside the CC Desktop app and also here https://assets.adobe.com/libraries there's nothing of nothing. Of course i didn't delete anything. Where are all my assets ended up? With this "disappearing" i lost hours of working i've done in preparing and archiving assets that i use on daily routine.


      Any help is more than wlecome
      thanks
      Cris

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      May 8, 2023

      Hi @CrisTDesign when you go to your CC Desktop app - click the cloud icon. Is your syncing enabled?

      Do you have pending updates for Creative Cloud Desktop App.

      Is your library shared with anyone else who has edit access?

      Are you signed in with the correct User ID and personal/business account?

      D
      digital paradise
      Inspiring
      May 7, 2023

      I have the Photo Plan. It really wasn't an update. I'm not sure if the Mac OS update 13.3.1 or 13.3.1 (a) casued this. Prettty sure it was 13.3.1 (a). When I opened the CC app PS was no longer listed in the Installed window list. It was in the Available in your plan list with the install button. I could still open 24.4 but it was not listed in the Installed list.

       

      I logged out and logged back in again and it didn't help. I decided to press the install which it did. It installed 24.4.1 but it was like a new install. I opened in the Welcome screen, my workspaces and actions were gone. This happened on both my iMac and Macboook Air. Fortunalty I don't use PS much these days so I created a basib workspace for my needs.                                        

        JohanElzenga
        Community Expert
        JohanElzengaCommunity Expert
        Community Expert
        May 7, 2023

        I see the same thing. Photoshop is installed on my system and works fine. Lightroom can launch Photodhop just fine too. Everything seems to be in order. But if I look at the version it's version 24.4.0 and the CC App reports that Photoshop is not installed... I have not try to install it yet because of a slow internet connection while being on the road, but it looks like the same problem: the CC App sees Photoshop 24.4.1 as a new install rather than an update.

         

        -- Johan W. Elzenga
        Show more replies
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices