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roberts33286217
roberts33286217
Inspiring
February 22, 2023
Answered

P: PS v24.2 update fail on Mac M2 - error 183 <edited-kglad>

  • February 22, 2023
  • 123 replies
  • 17287 views

Photoshop update to v24.2 fails on my M2 Mac mini and then corrupts my currently installed version (it does not open and displays error saying elements of the app are missing). I had to reinstall v24.1.

    This topic has been closed for replies.
    Correct answer Nigel_Freeman

    Hey Kerry, i do not know when exactly but Photoshop v24.3 it's available at least since yesterday and it's working fine on Mac M2 without rosetta. 

    if you are trying to install photoshop from Creative Cloud Website, just close your browser and open Creative Cloud Dektop app, try to install photoshop from there

    maybe the link on creative cloud website prmpt you to v24.2 installation, don't know. 

    123 replies

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    Pete.Green
    Community Manager
    Pete.GreenCommunity Manager
    Community Manager
    February 24, 2023

    @CMB_photosnapper What you describe sounds like something completely different -- would you create a new post after going through these steps? GPU Troubleshooting

     

    Also, please submit crash reports if you get the crash reporter.

     

    Thanks, and sorry for the crashes you're seeing.

    Regards,

    PG

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    February 24, 2023

    UPDATED: NEW LINK

    Everyone, would it be possible for you to share your installer log when trying to install the 24.2 build? Feel free to email to shubert@adobe.com

     

    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

     

    Thank you,

    Cory

      C
      CMB_photosnapper
      Known Participant
      February 24, 2023

      I didn't get a msg about it bring corrupt but it constantly crashes when opening files.

      Makes me wonder whether they actually tested this update befor shipping it.

      fizzyfizz
      fizzyfizz
      Known Participant
      February 24, 2023

      I didn't have it installed in the first place. I'm currently in the process of setting up a new Mac. v24.1.1 is working ok. 

      D Fosse
      Community Expert
      D FosseCommunity Expert
      Community Expert
      February 24, 2023

      Has anyone tried to do what the message says - uninstall and reinstall?

      fizzyfizz
      fizzyfizz
      Known Participant
      February 24, 2023

      Thanks, just done that. Working fine 🙂 

      roberts33286217
      roberts33286217Author
      Inspiring
      February 24, 2023

      @fizzyfizz install v24.1.1, that version has been running fine for me on mac mini M2.

      fizzyfizz
      fizzyfizz
      Known Participant
      February 24, 2023

      I'm having exactly the same problem. Brand new 2023 Mac Mini with M2 chip. Lightroom and Bridge install ok. But Photoshop will not install. Same problem as described above 😞 

        roberts33286217
        roberts33286217Author
        Inspiring
        February 24, 2023

        @CShubert It's not possible to share system info from the app as it will not load, attached are screen grabs of the errors.

        @bob28174178nwor go to cc > apps, click the 3 dots > other versions and install version 24.1.1, it will replace your existing version and you can continue to work until the update has been fixed.

        CShubert
        Community Manager
        CShubertCommunity Manager
        Community Manager
        February 23, 2023

        Hi @roberts33286217  and @bob28174178nwor please share your sysinfo and any screenshots you have of the errors.

         

        Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

         

        Thank you,

        Cory

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