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Bernd30150579epz5
Participant
March 10, 2026

P: PS v27.4 Neural Filter: Smart portrait fails processing on cloud & gets temporarily disabled

  • March 10, 2026
  • 5 replies
  • 239 views

I am reaching out as a last resort regarding a persistent issue with the "Smart Portrait" neural filter in Photoshop. Despite comprehensive troubleshooting, I am unable to resolve the recurring error: "Neural Filters are temporarily unavailable."

This appears to be a systemic issue, as it occurs specifically when attempting to process or adjust the Smart Portrait parameters.

Steps already taken (and proven unsuccessful): To rule out any user-end issues, I have performed a rigorous technical isolation:

  1. Network Infrastructure: Tested across multiple environments, including a mobile hotspot (fully bypassing my local ISP and router). The error persists regardless of the connection.

  2. Account/Session: Performed multiple sign-outs and sign-ins to the Creative Cloud app to force a session token refresh.

  3. Graphics/GPU: Disabled GPU acceleration within Photoshop preferences to rule out driver rendering conflicts.

  4. Clean Installation: Performed multiple clean installs using the Adobe Creative Cloud Cleaner Tool.

  5. Data & Cache Cleanup: Manually cleared all UXP cache directories, Neural Filters model folders, %temp% storage, and performed an ipconfig /flushdns to clear local network caches.

  6. Hardware/Driver: Ruled out local network driver conflicts by disabling all Ethernet/Killer/Intel network adapters in the Device Manager and testing via an isolated WLAN connection. Furthermore, I have permanently disabled all Killer Network services at the system level (services.msc) to prevent background interference.

  7. Test Assets: Tested with various small, lightweight image files to ensure the issue is not related to memory or file size constraints.

Observation: Since the error is exclusive to the Smart Portrait feature and persists even after completely bypassing my local network and performing deep-cleans of the software and services, I am convinced the root cause is not local. I suspect a server-side account flag, a corrupted session token, or a persistent synchronization issue with the UXP runtime specific to my user account and this specific filter.

Request for assistance: I am aware that this is a long-standing issue discussed on Reddit and the Adobe forums for years. I am no longer looking for standard "reinstall" or "check your router" advice.

    5 replies

    Participating Frequently
    August 30, 2026

    Wenn ich den Smart Portrait Filter auf ein Bild anwende (z.B. Glück auf +3), lädt der Filter das Bild in die Cloud. Der Fortschrittsbalken erreicht nie100%, es kommt die Fehlermeldung "Dieser Filter wurde aufgrund eines Fehlers vorübergehend deaktiviert". Der Filter ist nicht nutzbar.

     

    (Mich würde interessieren, ob dieser Filter bei jemandem ab heute funtioniert. Wäre nett, wenn jemand die Funktion kontrollieren könnte.)

    Sameer K
    Community Manager
    Community Manager
    March 10, 2026

    @Bernd30150579epz5 -Thanks for the detailed report and ​@Ged_Traynor, for verifying this. I’ve reported this to the team to review for now. Please check if using Photoshop v27.2 helps.

     

    Thanks!
    Sameer K

    Ged_Traynor
    Community Expert
    Community Expert
    March 10, 2026

    @Bernd30150579epz5 just tested on my system with Photoshop version 27.4, and I can replicate the issue.

    I think Adobe have abandoned the Neural filters over AI.

    sheryar_4317
    Participant
    March 26, 2026

    Same here not working at all

    Shaun Downey
    Participant
    May 8, 2026

    I have had these same issues for months, in both Beta and Regular Photoshop. The “Eye Direction” function is one of my most important applications. Desperate for this to get solved.