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Leelush
Participant
May 6, 2021 3:01 PM UTC
Answered

Pantone Connect not showing in Photoshop

Hi there,

I was wondering if anyone is facing similar problem - I can not find Pantone Connect extension in Photoshop after the recent update. For Indesign in Illustartor it works ok.

It doesn't show up under window section. If I click on Manage plugins it takes me to Creative Cloud, where it shows that Pantone Connect is installed, but when I click on Plugin Icon for Photoshop - there is no Pantone Connect showing.

Attaching Screenshots below.

Previosuly uninstalled, restarted my computer, then re-installed back Pantone Connect - didn't solve the problem. I am working on Mac Mini, Chip Apple M1, 2020 and Phottoshop is updated to 22.3.1

It was working before in Photoshop sometime ago.

Would appreciate any advise.

Many thanks.

 

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    Amybeth M. ACI G7
    Amybeth M. ACI G7Correct answer
    Community Expert
    Dec 19, 2022 1:26 PM UTC
    @Amybeth M. ACI G7 wrote:

    Here is the latest instructions from the Pantone website.

     

    Your link goes to:

    https://intercom.help/pantone/en/articles/6245308-on-apple-m1-how-do-i-open-the-pantone-connect-extension 

     

    I think the Pantone website is https://www.pantone.com/ ?

     

    Jane


    Provided to my by Jung Sin.
    She is the Director, Global Digital Product Management

    Pantone. She is currently updating the support page.

    Please take a look at the instructions here. https://intercom.help/pantone/en/articles/6245308-on-apple-m1-how-do-i-open-the-pantone-connect-extension

    https://intercom.help/pantone/en/  Now it works ! 🙂

    Amybeth M G7 Certified Expert -End to End Workflow
    View reply

    9 replies

    gabrielenosso
    Participant
    May 7, 2021 11:28 AM UTC

    Hi,
    the reason why you can't find Pantone Connect in your extensions is that the M1 chip is not compatible with previous architecture plugins.

     

    As stated at the following link, "Photoshop only supports the new plugins (based on UXP, under Plugins in the menu) natively on Apple M1. If you want to use legacy plugins (under Window in the menu) run Photoshop in the Rosetta mode."

    https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html


    About Rosetta: https://support.apple.com/en-us/HT211861

     

     

    Hope it helps!

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      LeelushAuthor
      Participant
      May 7, 2021 12:05 PM UTC

      Hi,

      Thank you for the advise. It was really helpful!

      I ran it in Rosetta Mode and it is showing under Window drop down menu now. 

      Do you know if this will be fixed at some point for M1 Chip?

       

      Thanks

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        Matt233837056rwt
        Participant
        Sep 24, 2022 11:44 AM UTC

        Hi There

        i am having the same problem. I need to install Rosetta 2 but i cant work out how to do it. Despite reading that link on adobe.com. would you mind helping me?

         

        Best

        Matt

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        LeelushAuthor
        Participant
        May 6, 2021 3:07 PM UTC

        For some reason screenshots didn't upload properly, so attaching again here.

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