Skip to main content
T
tuomasvirtanen.fi
Inspiring
November 25, 2022
解決済み

Part or entire photo not printing from Photoshop with Epson SC-P900

  • November 25, 2022
  • 返信数 4.
  • 3843 ビュー

I am used to print small versions of my photos, or real-size smaller parts of a photo, as proofs, to a (large) A2 paper to see if the result is OK. However, it often happens that these small pictures are not printed by SC-P900, not at all or only partly (a sharp deletion). Instead, the print head moves swiftly as if it were printing onto the right position of a paper. No ink is coming. The print head is _not stuck_, as the ink test works fine, with no missing parts in the test figure (or in some successful photos). The other day I installed the latest Epson drivers because of these problems. However, no change. In the document (of A2 size), there are no any masks etc which could explain the missing outcome. On the screen the document appears normal, and this is the case in the PS preview before printing.

One strange feature is the following. When I deleted most of the Nikon NEF-derived document (a large photo) which I had successfully printed previously, leaving there a small part of the photo, it printed fine. Surprisingly, when I moved to another part of this document a small proof (a miniaturized photo), it also printed fine. I have encountered all the problems with PS documents _created as a new PS document_. Does this step (a new epmty document) make a "bad PS document"?

When I have had large A2-size photos to print, the printer has always printed them (amazingly 🙂 well. However, the problem is very disturbing, as my intention to make a large print can result in struggling with small preview/proof pictures.

My iMac is a 2019 27" model with 40 GB of RAM using MacOS 12.5.1. The Epson printer is a half-year-old SC-P900. I have downloaded and installed the latest Epson drivers because of the problems described above but with no success. I print from Photoshop (different version over a half year) with PS (now 24.0.1) driving the printer. SC-P900 is my 4th Epson and I've been using PS since the 3.0 version 🙂

All comments wellcome - especially because Epson help has not found a solution.

解決に役立った回答 tuomasvirtanen.fi

Hi! To put it short, I don't know what it is all about 🙂 However, I ran MacPaw and kept using for proofs the only PS document (an original Nikon camera file/document) which has lately worked (no guts to try something else :): I haven't had now problems, even though I used a paper where is a very dark picture at its edge. As to sensors or like, to my knowledge there is none which could affect the outcome. Regards, Tuomas

返信数 4

L
Lichtsammler
Participating Frequently
September 21, 2023

It seems as You have the same problem like me, but this is a sensor/software problem of the printer. I'm using to make small proof-prints (parts of the original) and it's better to fill the sheet from the bottom to the top because during the feed-process the printer makes some kind of "scan" - to prove the size of thze sheet, I think - and if that area isn't white the print will go without colour. People had also this problem with pre-printed paper for letters. For using the upper-part, I turn the paper and cover the head-area with a white stripe of paper).

T
tuomasvirtanen.fi作成者
Inspiring
September 21, 2023

I need to say that I haven't had the problem for a long time. I don't know if I had made any changes but that's possible but I cannot remember 🙂 Anyway, there has been at least twice the update of SC-P900's driver. Can this have changed something ... ? As to printing those small pictures on a single sheet, I just paste them beginning from the front of the sheet. So those previously printed go first through the printer.

tuomasvirtanenNET
D
deanb75784630
Participant
December 8, 2022

Hi, I eventually figured out the issue and based on your description @tuomasvirtanen.fi you're probably doing the same thing I was doing.

Before the p900 starts outputing ink it does some checks to determine the paper boundary. If youre reusing paper (which it sounds like you are) then any images that exist at the bottom of the page when the printer does its boundary checks can cause it to become confused about the boundary, so when it prints your proofing image it will be cut off.

The issue is more apparent when the image at the start of the page is made up of darker colours. My guess is the printer fires some lasers or something and the darker colours are less likely to reflect the laser.

Hope this helps.

    T
    tuomasvirtanen.fi作成者解決！
    Inspiring
    December 8, 2022

    Hi! To put it short, I don't know what it is all about 🙂 However, I ran MacPaw and kept using for proofs the only PS document (an original Nikon camera file/document) which has lately worked (no guts to try something else :): I haven't had now problems, even though I used a paper where is a very dark picture at its edge. As to sensors or like, to my knowledge there is none which could affect the outcome. Regards, Tuomas

    tuomasvirtanenNET
    T
    tuomasvirtanen.fi作成者
    Inspiring
    January 20, 2023

    I comment my own comment: I met again this mysterious thing, the printer (Epson SC-P900) should have printed a small picture on a large A2 paper, on one corner of the paper - but this didn't happen! The difference to the previous is that I needed to change a couple of ink cartridges before printing. No other thing was changed! After that, the old problem ensued: The printer head is moving as if it were printing but no picture appears. This is not an ink flow problem as the test is OK. Next, I again chose (as previously, look above) as a base for printing small proof pictures on a large A2 paper one of the images of A2 size that I had printed succesfully. This time that didn't work! No print! BUT, a clear-cut slice of the image was printed - as if there were some selection on... As you may know, when you print from Photoshop, there is no possibility to choose a part of a picture upon printing! I REALLY would like that Epson would comment this but sofar, when I contacted Epson USA and Epson Finland, I didn't get any reasonable comment. Help is needed ...

    tuomasvirtanenNET
    D
    deanb75784630
    Participant
    December 1, 2022

    I have this EXACT problem, that started recently. Still unable to find a solution, but at least I know im not the only one.

     

    NB, colourmanagement
    Community Expert
    NB, colourmanagementCommunity Expert
    Community Expert
    November 25, 2022

    I am not sure it'll help but perhaps to rule out issues - Perhaps try resetting Photoshop preferences? 

    (read this entire post before acting please)

    Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes. 

    If they become corrupt then various issues can occur.

     

    Here’s some info on how to do that:

    https://helpx.adobe.com/photoshop/using/preferences.html

    Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

    https://helpx.adobe.com/photoshop/using/preferences.html#Manually

     

    Note re macOS: The user Library folder is hidden by default.

    To access files in the hidden user Library folder, see here for how to access hidden user library files. 

    https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

     

    Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

    https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

     

    Learn how to access and modify Photoshop preferences and customize per your frequent workflows

    https://helpx.adobe.com/photoshop/using/preferences.html

     

    And here’s an earlier forum discussion as an aid to understanding

    https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

     

    You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

    Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

     

     

    Before you reset your preferences

    in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

    Quit Photoshop.
    Go to Photoshop's Preferences folder

    Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


      [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

      Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS. 

      https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

      In the Finder, open the “Go” menu whilst holding down the Option (Alt) key. 

      Library will now appear in the list - below the current user's “home” directory. ]

     

    Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

     

     

    Note for those on macOS:

    Preference preservation is affected by macOS permissions, 

    you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

     

     

     

    It may even be time to reinstall Photoshop. 

     

    It’s recommended that you use the Adobe CC cleaner tool to remove all traces first. 

    (See above about preserving preferences though! Its worth preserving them unless they are corrupted.)

     

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

     

    Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

     

    I hope this helps

    neil barstow, colourmanagement net :: adobe forum volunteer

    google me "neil barstow colourmanagement" for lots of free articles on colour management

    契約条件Accessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices