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Pheraday
Participant
December 15, 2023
Question

Pen pressure issue after update

Photoshop just did an update on my windows surface pro 7 and now my pen pressure has an exclamation point inside a triangle. How do I fix it?

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4 replies

Pheraday
PheradayAuthor
Participant
December 18, 2023
Thank you for your assistance. I found it and did as instructed. Still having the same issue. However, more than ever I believe it is an issue with photoshop itself as the pen has worked in every other program I have tested it with.
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Known Participant
December 17, 2023

if I may: it's located in your " device manager "

surface pen - Microsoft Community

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benoit Kapture foto
Pheraday
PheradayAuthor
Participant
December 16, 2023
I cannot seem to find the location of my pen drivers or where to uninstall/reinstall. However, I do not think it is pen exclusive, I think it is photoshop itself because I use my mouse for certain tools like free transforming and that won't work properly either. But it is also not consistent. If I close and reopen, it will work fine for a few minutes, then stops. It also isn't always the case that it isn't working altogether, sometimes it's just not working the way it's supposed to. I have uninstalled and reinstalled photoshop. It also wasn't an automatic update. It notified me there was an update, so I updated. I had no prior reason to think this would cause issues as I always update when one is available. If I should be forgoing updates, please advise. My computer is also up to date. No pending updates.
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mglush
Community Expert
Community Expert
December 16, 2023

Hi!

First, I would like to recommend turning off auto updating -- for this very reason. Auto updates can create all kinds of headachs between hardware and software.

Second, Have you checked to see if your Surface tablet has an update? Or have you tried to reinstall the pen driver?

Michelle

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