Answered
Photo not showing
I am trying to use the online version of Photoshop. When I open any photo, no photo shows and the menu items are all light gray. What am I doing wrong?
Anshul_SainiCorrect answer
Community Manager
October 20, 2025
Thanks for reaching out and sharing what you’re seeing. A few quick checks to try:
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Make sure you’re using a supported browser (latest Chrome, Edge, or Safari).
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Clear cache & cookies for Adobe websites on your browser, then relaunch and sign back in to https://adobe.ly/49j5sYW.
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Disable any browser extensions (especially ad-blockers or script blockers) and try again.
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Confirm the photo is available in Creative Cloud documents.
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If possible, test in a different browser or private/incognito window to rule out cached conflicts.
If none of these steps help, please share:
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Your browser and version
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Operating system details
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A screenshot of what you see
That will help us investigate further.
Best,
Anshul Saini
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