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Stephen35627985o8i7
Participant
February 22, 2024
Question

Photo restoration neural filter:

  • February 22, 2024
  • 1 reply
  • 427 views

I am running Windows 10 and have a graphics card fitted - NVIDIA GeForce GTX 1650.

 

My problem with the neural filter is that the processing starts by using the graphics card but then often switches mid-processing to the CPU which is much SLOWER.

 

Only occasonally does the processing complete on the GTX 1650.

 

Once it has switched to the CPU, the only way I can get the next run of the the neural filter to execute on the graphics card is to re-start Photoshop.

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    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    March 7, 2024

    Hey, @Stephen35627985o8i7. Welcome to the Photoshop Community. I'll need more specific info about this, and I'll help you figure this out. Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here.

     

    Before troubleshooting, update Photoshop to the latest version (v25.5.1) via the Creative Cloud desktop app & check if the issue exists. 

     

    Does this happen after a specific series of steps? Besides Photoshop's Neural filters, check the Processes in the task manager (Windows) for unexpected read/write operations. 


    Nvidia GTX 1650 has 4 GB VRAM; check the GPU graph Performance tab in the Task Manager when Photoshop switches to CPU. Does it peak out? 

     

    To begin troubleshooting, test some variables like:

    • Unplug any external peripherals & use wired input devices.
    • Temporarily, unplug extra displays & only keep one active at a time. 

    Let me know how it goes. Thanks!

    Sameer K

      S
      Stephen35627985o8i7Author
      Participant
      March 15, 2024
      Hi,



      Thanks for these suggestions. After I posted this bug report, I upgraded to
      25.5. This seemed to help, so that the CPU processing was much less
      frequent. I haven't yet upgraded to 25.5.1 but plan to do so soon.



      However I'm not using the neural filter vey much at the moment.



      Stephen Burch



      Wantage, Oxon, UK
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