photo shop 2025 hanging on working

Question

photo shop 2025 was hanging during work

Ged_Traynor · Accepted Answer

@Alagu38897852h1ly try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

If that doesn't help, can you post your Photoshop system info, in Photoshop go to Help > System Info, hit the copy button and paste the entire thing into this thread

Srishti_Bali · Answer

Hi there,Thanks so much @Ged_Traynor  for jumping in and sharing those helpful steps — really appreciate your support! @Alagu38897852h1ly, sorry to hear you're experiencing hangs in Photoshop 2025. Could you please share a few more details to help us investigate further?When exactly does Photoshop hang — during a specific task or randomly?Has this issue started after a recent update?What operating system and version of PS are you using? Also, as Ged_Traynor mentioned, please try resetting your Photoshop preferences manually (make sure to back them up first):Reset preferences: https://adobe.ly/4k2l05cBack up Presets: https://adobe.ly/4kMlwp3 If the issue continues, please share your system info from Help > System Info in Photoshop — just copy and paste the entire report here. That’ll give us a clearer picture and help us guide you better.  Regards,Srishti

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