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Participant
June 20, 2025
Answered

photo shop 2025 hanging on working

  • June 20, 2025
  • 2 replies
  • 156 views

photo shop 2025 was hanging during work

Correct answer Ged_Traynor

@Alagu38897852h1ly try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

If that doesn't help, can you post your Photoshop system info, in Photoshop go to Help > System Info, hit the copy button and paste the entire thing into this thread

2 replies

Srishti_Bali
Legend
June 20, 2025

Hi there,

Thanks so much @Ged_Traynor  for jumping in and sharing those helpful steps — really appreciate your support!

 

@Alagu38897852h1ly, sorry to hear you're experiencing hangs in Photoshop 2025. Could you please share a few more details to help us investigate further?

  • When exactly does Photoshop hang — during a specific task or randomly?

  • Has this issue started after a recent update?

  • What operating system and version of PS are you using?

 

 

If the issue continues, please share your system info from Help > System Info in Photoshop — just copy and paste the entire report here. That’ll give us a clearer picture and help us guide you better.

 

 

Regards,

Srishti

Ged_Traynor
Community Expert
Ged_TraynorCommunity ExpertCorrect answer
Community Expert
June 20, 2025

@Alagu38897852h1ly try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

If that doesn't help, can you post your Photoshop system info, in Photoshop go to Help > System Info, hit the copy button and paste the entire thing into this thread