Skip to main content
Participant
January 10, 2025
Question

Photoshop

  • January 10, 2025
  • 4 replies
  • 182 views

when saving a file from a PSD to a Tiff the image does not show or just part of it in the thumb nail.

How to fix.

4 replies

D Fosse
Community Expert
Community Expert
January 11, 2025

Windows treats alpha channels as transparency, and shows thumbnails accordingly. I'm pretty sure that's the explanation here.

c.pfaffenbichler
Community Expert
Community Expert
January 11, 2025

Thumbnails hardly seem important but does the tiff contain Alpha Channels and are you working on a Mac? 

AxelMatt
Community Expert
Community Expert
January 11, 2025

Unfortunately you haven't given us any information about your system. Therefore, all proposed solutions are a look into the crystal ball

 

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

 

Please provide a copy of your 'System Info'. This can be get from the Photoshop menu item Help > System Info. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.

 

What has been changed on your system before the error occur?

 

Try to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

It's recommended to backup your settings before resetting the preferences.

See here:  https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

 

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
kglad
Community Expert
Community Expert
January 11, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop">